As a Real Estate professional, I come in contact with a lot of Property Management companies...that often leave me unimpressed unfortunately. But Lone Star does it right! I currently rent a property in Harker Heights from them and they are quick to respond and quick to react when needed. Home owners should know that they are going to check on your property. I was only in my rental for 2 months when they scheduled my first walk through to insure I am maintaining the property according to the lease agreement! Some companies NEVER check the properties once they are rented or not until the tenant moves out, which is often too late if they have not been taking care to do their part in maintaining the property. Can't imagine any renter or owner having anything but positive interactions with Lone Star, their staff or services! Well Done!! Donna W., Realtor

WORST RENTAL COMPANY EVER!! THEY ARE UNPROFESSIONAL & INCONSIDERATE. I HAVE A HEALTH ISSUE & A DOCTORS NOTE SUGGESTING THEY LET ME OUT MY LEASE ASAP AND THEY HAVE BEEN GIVING ME THE RUN AROUND FOR THE LAST TWO MONTHS. ON TOP OF THAT THEY FINALLY AGREED TO LET US OUT OF THE LEASE THEN GAVE US A BAD REFERRAL WHEN THE NEW RENTAL COMPANY CALLED THEM TO VERIFY OUR ADDRESS, WHICH CAUSED US TO NOT BE ABLE TO GET THE HOUSE. SO THEY TELL US WE CAN MOVE THEN TRY TO PREVENT US FROM MOVING SMH THATS CRAZY. I UNDERSTAND THAT AS A BUSINESS THEY HAVE TO MAKE MONEY BUT AT WHAT POINT DO YOU STOP BEING CONCERNED ABOUT YOUR CUSTOMER?

PLEASE READ THE REVIEWS!!!!!! This company is for the homeowners only.... All they care about it rent money and could care less about you. They are the worst rental company I have ever dealt with. Take pictures when you move in, it will save you a lot of headache in the end. They will charge you outrageous charges to keep your deposit and get any extra money they can from you. Upon move-out the inspector was late for our appointment and rude. While inspecting I had some questions about the process and she replied with " don't ask me anything until I finish and if there are any charges you will see it on your statement" as she went on to inspect she came to the window and opened it, she ran her finger in the channel over the window and had a little dirt, so as went to the next window i grabbed a sponge and wiped the spot she got dirt from. She told me that if we still cleaning they are gonna reschedule my inspection and asked me "Is the window part of the house? then why didn't you think to clean all of it". At that point I was furious and she just left. Me and my wife cleaned this apartment for 2 days and we are not dirty people. We get the statement in the mail and have almost $2k in charges including re inspection fee and cleaning fees. Please let it be known they are thieves and think they can do whatever they want. Save yourself and rent somewhere else.

The worst place to rent from in Killeen! A rip-off all they care about is RENT MONEY! My apartment (upstairs) got broken into on9 /1 labor Day around 3pm, I called the after hours maintenance line and no one returned my call. I called all night until 1am. Door completely off the hinges and could not be locked. 9/2 Went to office next morning and they asked for rent and told me there is nothing they could do and they will fix door but I will be charged! WOW what great customer service they offer. I also was told in these situations they will not allow you to pick another residence you have to finish out your lease or be responsible for the rent until rented again. #Victimized twice

My husband and I rented from them for two yrs and it was the worst place I have rented from. My husband is in the army and when he was to be deployed they tried to charge us for every little thing. Late fees, relenting fees (which should only be charged if the lease was broken without rightfully cause) , making up things that was wrong with the house to charge us for. once it was all done they gave us a billl for almost 1000$ we fought it and be going at it for months and it is now down to $200-300. Crazy what people will do for more money and from someone who is deployed. anyone who wants to rent here should go somewhere else bc they wil take every cent from you!