This apartment could be amazing. The grounds are lovely and nestled in the trees in Kirkwood, and the price in rent definitely reflects that. My apartment is generally quiet, it's pet friendly, there are some fun perks like an indoor & outdoor swimming pool, and the utilities have been affordable. When my A/C unit went out maintenance was able to fix it in the same day. However, my building has ongoing issues with emergency services showing up for false fire alarms, often at 3am or 4am in the morning. Regarding the elevator being fixed (the elevator was featured in a KSDK Five on Your Side Story in January 2014), they have been promising it would be fixed for months but nothing has happened. I have seen a pile of elevator parts.The "midrise" buildings are in desperate need of updating, maintenance, and better security - from the old carpet, to stained walls, to fire alarms being pulled, to occasional graffiti in the building and other ongoing issues that I would not have expected for the price and location. The office staff and management have recently changed, and it seems like they are trying to improve.
This place is literally the worst apartment I have ever lived in. Do not move in here. Let me repeat: Do NOT move in here. The entire complex is a facade. It looks really nice and the people seem friendly, but it’s all a show to get your money. The maintenance men let themselves into your apartment without permission. I seriously went two weeks without a functioning shower in my apartment and no one cared until I was livid enough to call and ask when the heck they we tree coming back to fix the hole in my bathroom where my shower used to be. They used my towels to clean up their mess on three separate occasions, and no one cares. This place is terrible. And now, as we’re moving out, they are charging me $350 for 9 days, without providing me with an official bill. Seriously, do not live here. Poorest maintenance and management that could literally not care less about you. Invest your money in a different living situation. This place is the worst.
By far the worst apartment I have ever lived in. I have been here for yr and a half can cant wait until my lease is up. 1st yr - my A/C went out twice during the summer. It took them 2 weeks to get it fixed. My apartment had two bad water leaks from the apartment above me and they never fixed the water damage that shows on the walls and ceiling. Dishwasher broke, sink leaks, only half of the power outlets work in the apartment. 2nd yr - A/C broke again and took a week to fix. Had a bad window leak in a bedroom(Sent my electric bill sky high). The bedroom was unusable. Had to fight to get it fixed and it took a mouth and a half before they fixed it. if you live on the south side of the complex prepare for crazy bad mosquitoes. River floods every year and bring horrible mosquitoes to your front door. We had to put sheets over our heads to leave the apartment and could let our door out at all. The office side it wasn't there problem. I have talked to about 5 people that live around me and they all have had similar problem and some worse problems. They all said they didn't believe the reviews they read online but now they wish they would have listened and not moved there. They cant wait to leave.
After finally getting rid of what was one of the word property managers ever this place has turned a leaf and really progressing in the right direction. The new manager jesse has really taken control and went out of her way to fix my issues and other guests issues.
lived here for 1 lease term... 1 yr. it was a very long year, and upon move out, was the worst experience I have ever had. When you first move in and sign the lease, they "walk you through it" and don't really point out the $199 Non-Refundable and good for nothing fee... its not a security deposit and this fee is good for NOTHING!! they just keep it, don't' use it towards move out charges like carpet cleaning or repairs. its just a Non-Refundable fee, but when you read the fine print its all contradictory and you cant make actual sense of it all because it calls the fee a non-refundable deposit and suggests that a deposit can be used for such expenses. Then they attempted to over charge us almost $90 for water, sewer, and trash. Saying it was from that first month when we didn't pay anything yet. I'm OK with paying what is owed, but there is NO WAY an average $30 monthly fee is coming to almost $90. I called them to discuss this and they told me it was the fee set and i just had to pay it... So we had to dig out the lease to figure out what was going on. I called the very next day, only to be transferred around to three different people and end up having to wait for a call back, since they needed to review this. After now our second call to the office they finally discover they are charging us for an extra months of water, sewer, and trash. So this all just the joy of moving out of this complex. The time which I spent my year living there, I was so over joyed to share my apartment with the varies bugs and in the area, not get to enjoy the luxury of the pool for over half the summer. Anytime a not was left on our door, they just kind of tucked it into the door and i usually found it floating around on the ground outside. We were in an "updated" unit, which cost quit a bit more, only to discover over time, these "updates" we done half assed and i think a blind squirrel could have done a better job. We could also hear everything from our neighbors upstairs and downstairs. This property is over priced for what you get and the croockster management company is not worth the trouble.