TREAD LIGHTLY WHEN DEALING WITH THESE PEOPLE AND DOCUMENT EVERYTHING. I did and little did I know I would need every bit of the information I've collected. I reported mice and pests (termites) in our unit dating back more than a year ago and the situation was handled improperly from the beginning. A toilet leaking through the walls into my apartment led to termites swarming and spreading in my unit. Ignorantly, I trusted this place with repairs and pest calls. I was not told my rights as a tenant and was lied to about "repairs" done in my apt. Once we figured out we were dealing with termites this community quickly dismissed our claim, pointed fingers and made assumptions about our case. Ignoring previous attempts to address pest here and acting passe with my complaints.They lied about dates I have called in and depended solely on the word of a shotty maintenance man (who tried to cover up his bad repairs). They promptly accused us of trying to get out of a termination fee and stated that we would be responsible for our termination fee to leave. ALL OF THE MITES WERE DISCOVERED WHILE WE WERE PACKING. Now somehow their bad repair is my fault. They are very unprofessional and proceeded without proper investigation or understanding that they are liable for the damage to my personal property. Sorry Summerlyn YOUR termites and mice are not MY PROBLEM. I would not recommend this place to any human being and I will be pursuing further action (for their inaction) in this community. Allegedly they have a long history of blaming the tenant and defending maintenance who lie to them regularly. Do not trust what maintenance or the office says to you if you live here. PLEASE BEWARE!
This dump is now know as "Township@Old Poway" This has probably been the worst decision I've ever made, I moved here because it is close to work, and because of the location. Since day one the management has been surly, unhelpful, and just outright nasty; the only way they will communicate with their tenants is through nasty letters they post on your door, will threaten to sic lawyers on you if you are even one day late with the grossly overpriced rent, and are seldom helpful. The maintenance crew looks like their lifelong dream has been to be in MS-18 or the Mexican Mafia, but didn't have the people skills. The Assistant Manager, who will remain nameless -but her friends refer to her as the Wicked Witch of the West's mean stepsister- is incompetent on good days, and an outright bitch on the bad ones. The landscaping for some strange reason starts at 6:30 AM on Monday mornings, with the euphonious melody of leaf blowers, lawn mowers and hedge trimmers outside the paper-thin wall. The laundry room is dark and usually overcrowded, but is cheaper than the laundromat down the street. The interior of the units is absolutely the worst: too hot in summer, too cold in the wintertime and dark all year round. All the fixtures are old and of the lowest quality,the apartments are noisy, and the cabinetwork is falling apart. Also, you are billed for water but the utility company, ista, seems unable to send you a bill until of course, it is past due and you have to be reminded by the management. This usually takes the form of a lovely three day notice to pay or get out. I have complained to both the management and ista about the situation but they both say that it is not their problem: shut up and pay. The delightful management is all too eager to threaten you with legal action over any slight oversight on your -or their- behalf. Overall, if you enjoy paying too much for pain and suffering, go right ahead and rent here.
The staff does nothing to resolve problems!!!!! Neigbors making noise all hours of the nite, smoking illegal drugs with kids in the residence, police have to be called. Complex is completely unliveable, DO NOT RENT HERE EVER!!!!!!!!!!!!!!!!!!!