I lived 4 years there. It is a perfect place if you are a foreigner and first time living in US.The leasing office will take care of everything, so this means, no issues in calling electricity company or any other utilities service to set up a new bill, which it can be a big issue without a SSN. The apartments are renovated, with nice appliances, good space. There is some noise leak, but it isn't that bad. Any silence disturbance you can call security and they will take care of it. I would recommend apartments facing the Tennis court and away from the Fitness Center. They are more silent. But it is downtown, so don't expect to listen birds singing. Maintenance is great, you can ask for any service and most of the time (if it is something simple) you can get it done at same day. It is a big place, so don't surprise to find roaches, just call the maintenance and the pest control will do their job. The apartment is in the heart of downtown Cleveland, no better spot than that. Walking distance to restaurants, stadiums, bars, theater. Very close to Tower city and metro, buses like Healthline. Is there something better than that? It is place full of foreigners so if you have issues related to them, I would not recommend to lease there. You will have to deal with people from different backgrounds and cultures (including Middle-easterns, Indians etc ) which it is great, if you respect and know how to deal with differences. Elevators suck, they are four for the East tower, but sometimes it seems only 2 actually work. They recently renovated common areas including Fitness Center, Laundry room (including new machines) and outside of each floor. Place looks great. They have a good system to pick up mailed boxes, with flexible hours. The convenience store works, specially during Cleveland's nice winter. Safety was never an issue, unfortunately guests who come to visit always find a way to sneak in, which makes key fob useless sometimes. Couple years ago we have lots of issues with fire alarm going off all the time, but nowadays this is not common. Parking garage is creepy, I agree. But you pay downtown price range and it is safe. There are leaking pipes and after 10 pm it is hard to get one free spot on the "residents only" floor. The propriety manager isn't the best and it seems there is always a lack of communication between him and his employees. Other bad thing about Reserve Square is the system to moving in and out. You cannot use normal entrance to move your stuff, but through a dock, creepy elevator one, a long corridor (on the building basement: "creepy" again) and the real elevator to reach your floor. You have to reserve it to move, but you will survive. I used it but would rather not have to do it again. I moved due to a new job offer in other state (no issues in receiving my security check back) and I would recommend this place, in special if you are a foreigner!
The security that Reserve Square has in the building is great and provides an extra sense of personal security. The one bedroom apartment is very large for one person but is a good size if you might have guests or if you have a lot of furniture. The supplied appliances are all wonderful and the multiple closets provide a ton of room to hide all of your personal items.
Well, I just found roaches in my apartment. Garage ruined my paint job on my car. Pool's been down over a year. This place is embarrassing to live at. Nothing works. Maintenance never fixes anything when they sign off that they did.. Read the reviews on Apartmentratings dot com if you want hundreds honest reviews of this place.
Overall, a good place to live. I did a lot of research on downtown apts and this one was cheaper than others and offered more amenities. It might be because of the location. It's a little farther away than some of the other downtown apartments to some of the more active areas of downtown. East 4th street is a 10 min walk, Tower City is about 15, West 6th is about 20. They just expanded the gym about a month ago and it is pretty nice. Brand new treadmills and a lot more weight machines. It gets busy around 6-9 M-F but you'll be able to find something open. Pool has been closed since I moved in about 5 months ago, but it's almost done. Management is nice and prompt to answer questions. Maintenance requests are addressed within 1-2 days. My favorite thing about this apartment is the thick walls. You can not hear your neighbors at all unless they're talking in the hall. If you live in the west tower you will hear people outside though (not sure about east, I live in west). Usually on game days. Sometimes there are concerts at the park across the street which can be loud and annoying, but that's only like once or twice.... you are living in downtown. My least favorite is the ac and heating situation. Once they flip the switch to heat that's what you get. Can't go back to a/c. With Ohio weather this can be annoying. Had to whip out a fan for a few days. The elevator situation hasn't been that bad for me. One elevator in the West tower has been closed for a few months now for maintenance. We weren't supposed to be using it anyway since it was a 'construction' elevator, but everyone did anyway. Slows things down a bit, but overall you'll get an elevator in under 5 min. Any more than that and someone is probably moving in and has one of the elevators locked down. Just take the stairs - won't kill you. Moving in is a nightmare. Guard was supposed to lock down the elevator for me, but didn't so I had to hold the door open with one hand and move with the other. The guards are hit or miss. Most are cool, a few open the door for me every time I come in so I don't have to use my fob. Others don't do this. Mail is hit or miss too. I found that the guards don't hang out at the mail desk. If you go back to the actual mail room and knock someone is usually there and will get your mail for you. The bar and convenience store on the first floor are really nice. Mixed crowed at the bar. Sometimes there are younger people, but usually an older crowed. Depends on the night. Cheap, and decent bar food. Demographics are a mix between college students, young professionals and families. A lot of native American and middle-eastern people. Edit - Lowered from 4 starts to 3 because we didn't have heat in the coldest part of winter for WAY too long. More than a week. Pretty sure that's illegal actually.
Worst place I have lived so far. Nothing seems to work, they shut down the furnace for 2 weeks in the middle of the winter when it was 30 degrees below. Windows had gaps I called maintenance and they came n put duck tape all around them, apparently that's how they fix problems. The laundry room is a mess, the parking lot is just horrible, the garbage room stings, carpets are dirty, the elevators don't work efficiently. Ah! There's cockroaches and bed bugs. the equipment in the gym don't work properly either, they have an indoors pool that has been closed temporarily forever. And some of the nastiest people live there too. Avoid this place.