Just a quick post to let everyone know how great Sam (part of the maintenance team) is. Sam is here every day with a smile and a chuckle (I love his laugh!), always willing to help. I never see him just standing around ...... the man is ALWAYS on the move! He definitely deserves a RAISE!
Not poor to fair. Just poor. Don't move here, unless you want to be awakened 6 days a week at 8 a.m. by jackhammers and circular saws. Or if you don't mind having to pass through a slit of plastic to get into your apartment. Or you like mud and dust everywhere, inside and out. Or workers coming in and out. Or having a 2 ft by 2 ft hole in your living room, covered by a mere piece of plywood...FOR OVER A MONTH. Or if you don't mind receiving a random letter one day informing you that your balcony will be removed next week. Seriously, how long does it take to replace and plaster a window? Not a month. They really expected me to live there with the cold and the light? No blinds? I guess I should have known when I moved in, and they said they were renovating? No. They showed pictures of the facade of the front office. Not pictures like the ones I'm going to post here. When I walked into my apartment with the rental agent and said, "it's so big and beautiful, and look, a balcony!" She never mentioned that I would only be enjoying it for 5 months. Or that I would spend my entire winter break at my moms because of the mess and the noise. Also, when you call and complain, they don't call you back. Looks like I'll be researching renter's rights. This place is terrible. Even before the renovations, which have been going on for 2 months, and are scheduled to last 3 more weeks on my building... yeah right... Even before all this, the laundry room was always flooded, the gym door wouldn't open, so you couldn't work out after hours. There's trash everywhere. This place is over-priced and terrible. And the mailman or fedex or sparklets are always in your parking spot, which costs $75 a month. Or random people are parked there. And when you complain, they say "deal with it." Not kidding. That was one response I got. Another response was, "call a tow truck." What tow truck?! Why don't you call the tow truck!!! And now my spot has been moved all the way across the complex because of construction. Don't you love the HR response to your complaints? The office never returns my calls. They did not contact me after my review. It took them calls and calls and weeks and weeks to fix the laundry room and then they increased the cost to use the machines. Construction still going on. Rude construction boss. My car was towed out of my spot on the morning of a final. they paid and had it returned, but major inconvenience. Someone is in my spot nearly every night. The manager Kris never returns my calls or emails. He makes promises and doesn't deliver. I've had to call the management company and the actual nationwide company that owns the property. I reported a major change in my water pressure, they told me it was just an old building. 6 months later, water pressure completely gone. They came in and replaced the shower head and now I have amazing (relative) water pressure. They just had to do that 6 months ago, but instead they are too lazy and incompetent. This place is terrible. The pool is a hole in the ground. The gym, which was always locked after 6 due to a broken door handle has been moved into an apartment, and no one said anything about it. I happened upon it a month ago. So much for amenities. Like I said before, gross laundry room. SO noisy with construction, now in its 7th month. Dangerous too. Good thing I've taken plenty of photos and videos of the shenanigans.
Good security and apartments are well spaced. But the apartments are old. Hope the new remodeling will make it better
This complex is TERRIBLE. Do not be fooled by the comment from the new management company, ConAm. ConAm took over in November of 2011 and they have done absolutely nothing to fix this place other than some landscaping (only at the front of the complex so that potential new renters think its nice). As the other people commented, the office staff pretends to be nice and accommodating until you ask them to actually do their job. The "manager" Nadine is a waste of space. Her and the leasing agents do absolutely nothing other than offer false promises and throw their statistics on how happy their customers are nationwide. Personally, I don't care about other customers, I care about where I live and Crossings at the Bay is dirty, terribly managed, and overpriced. They don't return your calls, don't handle matters that pertain to fixing your apartment or matters that involve your rent money which they've lost. I have left many messages and dropped off multiple items in the courtesy drop box which they claim they never receive. The rent is far too high for the low quality of customer service and the quality of the apartment that you receive. Parking is terrible. My car was hit twice in the parking lot and when I asked them to check the cameras to see who hit it they said they were "temporarily not working" for the past week. There is dog poop everywhere, noisy neighbors, college parties, the equipment in the small gym facility is always broken and dirty. Do yourself a favor and DON'T RENT FROM THEM!