I was a visitor at this apartment for one short day before the complex's glaring incompetence, inattention to detail and outright hostility toward their residents became very apparent. I was set to complete my paperwork and add myself to a friend's lease, but thanks to traffic, I arrived in town after the office had closed for the day. I had spoken with their team before, and they advised me that it was fine to stay in the apartment while taking care of things, so I opted to go ahead with the move and complete the paperwork the next day. No big deal, right? That night, while moving in, I tried (and failed) to find a parking spot labeled for visitors in the complex. The complex would later admit that they only have about 20 visitor spaces in the entire complex, all of which were occupied at the time. As a new resident and without a spot to park, I had no option but to park in contract parking. I left a note on the vehicle and contacted the apartment complex's answering service, who was completely misinformed about the towing policy, took my information and promised to get it to the complex immediately. The next morning, surprise surprise, my vehicle was missing. The medication I needed, which I had left in it overnight (an honest mistake) was gone too, and I was in a crisis situation. I called the answering service early in the morning, and they said that the apartment had never informed them of who to call for towing issues (only stating "call a local towing company"), so I was out of luck until 10am, when the complex opens. By this time, I was in withdrawal from my missing medication, and I ran a very real risk of endangering my new job due to the delays. The complex called me, and immediately began a barrage of verbal abuse, informing me of everything I had done wrong, stating that nothing I said mattered, and refusing outright to even contact the towing company to resolve the issue. As they said, they "do not work with the towing company", despite the contract they have to aggressively tow from their poorly-allocated parking lot. In the end, my "welcome" to the complex was a $200 towing charge despite my best efforts to work out the situation. After the complex spoke to me on the phone, they called my roommates to suggest that *I* had been rude, instead, and to indicate that they didn't want me around the complex. Thanks, Wyndhaven. Moving is extremely stressful, and life is very stressful when in an unfamiliar place and without essential medication. The collective incompetence and hostility of the entire staff conspired to make it exponentially worse. I suspect (and hope) that this entire city isn't like this, and that this is just an isolated pocket of angry, hurtful people who take out their antisocial instincts on the customers they're tasked (and paid) to serve. In remarkably short order, this complex has turned a potential friend and incipient resident into one of the property's loudest and most vocal opponents. One day, I hope to financially and emotionally recover from my brief time with Wyndhaven. Until then, I can only advise you, as a reader, to proceed with caution.
So, I have lived here for about 10 months. Overall, it's awesome. I did have some loud neighbors, but I guess they moved or haven't partied recently- it was a 3 day period. I live on the 3rd floor, facing the inside of the complex, it's actually great. Beautiful trees and grass, lots of cute dogs on and off leashes, haha. No danger though. I haven't had my car broken into, or even been scared of it happening. Everyone mostly keeps to themselves. About the management and other employees: There was a new puppy in the apartment adjacent to mine, poor thing was on the balcony every night barking his head off. I told someone in the office, within 3 days, no more puppy. The person actually didn't have a deposit down for it, so it's awesome that they were so quick. I like management and they remember me and greet me every time I come in the Leasing Center. They are kind of expensive, but this is a PRIME location- I've loved living on Wells Branch. by the way, Building 2 in where I live, so everything I've said should most likely just apply to it, I haven't experienced the other buildings. The worst thing about this place is that it's owned by Mission Rock, so they have a hotline (as opposed to onsite) maintenance for bigger jobs. It's kind of terrible actually. Thankfully, I've only had to contact them once. If you have the money, you should move here; we have parking permits for everyone on the lease and the gate closes every time you go through it :)
Before moving in, I looked up the reviews and thought this place couldn't be as bad as what it was made out to be. I was wrong! The buildings are very cheaply built, so be prepared for multiple maintenance requests that will take quite some time to be fulfilled. Parking is unbearable as well, even after they came up with the "brilliant" idea of the parking permits. I will admit that this place is very affordable, but it's not worth it.
Horrible place to live they will tow everyone they do not have enough parking spaces for visitors poor planning on their part. Even residents owning more than one vehicle have no where to park. Do not move here.
Please don't move to these apartments they are the worse management would not work with you if you have issue.