Worst experience with the office staff. I went on 4/09/2015 evening to get new lease for a apartment. I was almost about to sign lease for a 1BHK apartment and rejected it at the last moment because of the rude and careless behavior of the office staff. Thank god I rejected this one, otherwise I would have ended up in facing these people all through the year.

If i could give negative stars i would. I have rented in over 15 different States and Countries, this by far being the absolute worst. The apartment manager, and staff, have the worst attitudes. They have refused to pay for damages to personal property due to their faulty equipment. We tried paying rent twice, with no one there both times, and then tried to bring it in again first thing in the morning, just to be slapped with late penalties because of there laziness, and down right crooked ways. NOT VETERAN FRIENDLY!!!!!!!!! To top if off, there is Mold growing in the vents, so bad that we have to turn the AC/Heat off and open the windows and doors to get away from the smell. STAY AWAY!!

The staff was VERY nice when they were luring me to move here. Once I got here, not a month later almost the entire staff was changed out, save for the Asst Mgr. The apartments and area are superb. The staff is HORRID. People can make or break a place and they are breaking it. They treat you like an inconvenience until it comes around to renewing your lease. Every neighbor I speak with says the same. They don't tackle issues that need attention and their policies are inconsistent. Things won't change unless they change the asst manager as well. We will be leaving unless it changes.

It deserves zeeeero star..It's the worst and dirtiest complex I've ever seen.

I'm so glad to read that I'm not the only one that has problems with this complex. I agree with the above comments pertaining to the staff. They have no professionalism and/are rude and very money hungry. Here's what happened to me. After deciding to move there, we signed a lease on a Friday evening and gave them all deposits, such as prorated rent, dog deposit, move in a day early fee and of course the application fee. The was about $650.00 dollars. Unfortunately for me, within 2 days I would be taken by ambulance to the emergency room after suffering a very scary "attack" at home. I was told I was bleeding internally and would need exploratory surgery to see why and to see if it was cancer. How scary of a time for me and the family. After leaving my doctor and being told this bad news, we knew I could not face a move at this time. My current landlord is the nicest guy and let us stay there, as he said, as long as we needed. But when I went to talk to the management at The Lodge at Warner Ranch, it was quite a different story. My husband had Sara Looney come out to the car and talk with me because I was too sick to go inside. I told her the situation and that I could not move into the apartment and I could not afford to pay rent at both locations. Since we never even moved in you would think they would have a heart, I offered to give them any proof of what happened to me and what was ahead. All she talked about was a break the lease fee and this and that fee. I never lived there!!! I told them they should keep the application fee, since they actually did the work to get it processed, and give us the remaining money back. Did they do that, of course not. Did they take the $650.00 dollars we gave them and apply it to the break the lease fee so that we would only owe them a couple hundred dollars......No. Instead they are charging us some bogus fee of nearly $3,700.00. And the $650.00 is missing. They are trying to ruin our credit and if we ever need to rent again this will always be there. I guess they won't be happy until they put a family out in the streets. The staff in this office are too young and inexperienced to understand what they are doing to people. We are in our fifties and never had a problem like this before, because we are responsible adults. But people get sick and emergencies happen. I would never recommend this place to anyone.