First of all the manager Kali Kirchner lied to me about the apartment being updated and remodeled. When I got there to move in that wasn't the case at all. The cupboards that are in here are older then me and do not work right. Every time you pull out a drawer you wonder if it is going to fallout and hit you in your feet. My kitchen sink when I first moved in wouldn't drain properly because of the design of the sink and they first told me there wasn't anything they could do about. I then had to write to corporate and let them know so I could get a new sink. My living room ceiling looks like any day now it will fall in and I told the property managers about it and they assure me it is safe however it keeps getting worse. I had a hole in my bedroom door when I first moved in and again had to write to corporate to get a new one installed. Everywhere I walk in my apartment I feel soft spots in the floor and wonder if this is the day I am going to bust through the floors. Again the manager says it is perfectly safe even though I can feel the floor boards move under my feet. Then one day I requested this stuff be fixed and I didn't give them permission to enter my apartment when I wasn't home and I come back from somewhere and notice my door open and a maintenance guy in my apartment working. I got mad and kicked him out. I did not threaten him I just told him he had to leave now. What does the property manager do but call the cops. This place is a joke and if you could choose somewhere else to live I would do so. DO NOT RENT HERE!!!!! YOU WILL THROW YOUR MONEY AWAY!!!!!!!

If you can I would not rent here most people are leaving the complex due to a lot of issues with the properties. There are better places than just this place. I had a lot of issues with the complex in which I tried to let things go but it is one after another. I am not bitter because I paid my rent on time all the time but they do what they want and always dog poop all over the yards.Just remember any complex can lie to you until you sign that almight contract I have rented many places in my life and this is by far one of the worse if not the worse. They tell you what you want to hear and once paper is signed you are on your own. I have lived here for one year and have seen half the complex leave and some of it is due to the head manager. The only plus side I see to this place is Jessica but she will only due what she can because the head manager is rude and treats Jessica like dirt. I am not sure if they are finally letting Jessica run her own complex because so many new employees if so then that would be where I would rent. So I think Jessica won't be there and the fact she won't means it will get worse. If you looking for aparments with quietness they have no sound barriers you can tell the things that have been fixed are shoddy craftsmanship. Once my first incident in dealing with them going into my apartment without me being there and my okay was the first thing that upset me you can't trust all maintenance people so I like to be at home and nope they just walked theirselves in. if any one has a questions I can go more into details and tell you really what it is like in more detail when I seen twenty apts go empty and not many people even moving in should tell you something.

I've lived at Kensington West for 5 months. There have been minor issues with the complex since we moved in for example: our microwave stopped working after a month of living here and we had to wait about two weeks for it to be fixed. Also our air conditioner was going out every three days and we had to call them several times to "recharge it". We were told by one of the maintenance men that the AC unit was super old but they would not replace it until it breaks completely. More recently, one of our neighbors apartments was broken into and their dogs were stolen along with other personal items. The apartment did not send out a notice to inform people of the theft. Luckily the dogs were found after the couple appeared on a local news station asking for their dogs to be returned. Also the doors only have a deadbolt lock making it easier for people to break in. We will not be resigning our lease.

Best apartments in Ballwin! Staff is super friendly. Campus has it all. You just can't do better than KW!!

Apartment wasn't too too bad. Staff, ABSOLUTELY TERRIBLE.