Rented from them and my phone calls and emails literally get responded to (for everything) after at least a week. I took off different days to meet them to fix some issues at my place and they didn't show up. More than once than this happened. They left work unfinished (holes in my wall) and didn't send someone for 2.5 weeks to fill it in. They are strict with policies which I understand but sometimes a little unreasonable. Funny that they only time they were fast to talk to me was when they sent someone to my house late in the evening to extend me lease. They tried to get me to sign while they waited at my front door and didn't tell me that a 12 month extension was included (not just increase in rent). When I call the supervisor she never answers or returns the calls but has, on a couple of times, told the receptionist exactly what to say to me while I waited on the phone. Basically, I had a conversation with the supervisor but through the receptionist. It's not a reputable company and they are often rude. I understand other reviewers that complain about this company.

RENTED ME A HOUSE WITH BLACK MOLD!! Penmar is a Dishonorable Heartless company. Would not reccomend to my worse enemy.I rented a house with my husband last year ,for a full year (5866 John ave, lb 90805).I won't get into all the terrible illegal things they did to us, (stopping by late at night demmanding to come in to take pictures of a garbage disposal without calling first when I'm home alone, Hiring gardeners that looked in my windows)...none of that matters compared to what happened to me in the end. The house I rented from them had toxic black mold in the heating/air conditioning vents and other areas of the house. I ended up getting so ill while living there that I almost died. I am still fighting for my life and the prognosis is not good. I am 26 years old and will lose my life to this. I contacted them while living there and said we were moving out due to that problem and that the owner needed to be contacted immediately! They wouldn't call me back. Someone from the company came by to do the final inspection and he said yes it smelled strongly of mildew in the house and was worried. But nothing was done about it, the owner was never notified, they never accepted my calls, I wrote them a formal letter they never wrote back. They would not even speak to me or my husband. When we went to penmar in person they would not speak to us or come out of there offices in the back they sent the receptionist out to tell us to write a letter! and sent us away. I wrote letters they never responded. They moved a new family in there within the next week, they have children.This breaks my heart worrying about them . I hope they read this to save all there lives. I unfourtunatly did not have the money to hire an attorney cause I could no longer work due to my health and was too weak at the time to go through a lawsuit. How could a company be so heartless as to aid in making someone very ill and not give me the respect to talk to me they just swept me under the rug.

I have had roaches in my apartment since I moved in, 8 months ago. I have called several times to have them address the problem and they've told me to buy poision to put out. I did this on my own months ago because they were not responding to my calls. I have a toddler and do not want him getting bitten! Recently, I contacted them AGAIN and AGAIN they told me to take care of it myself. I told them UNACCEPTIBLE and they needed to hire a professional. They told me they'd call me back. 7 days later NO CALL! I will be moving out and the owner will loose a tennat that ALWAYS pays. My heater was not working for months when I moved in. I called and called to get it fixed. The company told me to call the gas company so they could diagnosis the problem. I did this and got an appt. for two weeks later. I called the company back to say I can't wait two weeks for heat because I have a child and they told me too bad. I told them if they did not provide me with a space heater or something I would move out until the heat was fixed. They told me to call the gas company and say I have an emergency so they would come out quicker. I said I was not comfortable LYING for them. They said fine and had someone out two days later. I will NEVER rent from them again.