Pretty much the worst rental experience I've ever had. We moved our daughter in here while she was attending NAU. Couple of things to be aware of - they require SIXTY days notice of termination of lease/moving, despite the fact that the lease terminates, they do an "auto-renew" if you don't comply and I'm sure they would love to stick you with the fees. When my daughter graduated, she wanted to move out and live with some friends, so we went up there, spent a weekend moving and cleaning her apartment so there would not be any issues. There were none. She passed the inspection just fine and moved on. We were supposed to get a security deposit returned to us. In Arizona, the landlord must send this deposit or notify you why they did not send it within two weeks of vacating. Despite the fact that my daughter was not leaving town and said she would be happy to come by and pick up the check, they insisted on mailing it to us. Well, actually to the wrong address. Despite the fact they have had our correct mailing address for two years now, they decided to send it to a different address. When we found out and gave them our correct address, now they have to wait for the check to come back. It's now been close to a month after vacating and we still don't have the security deposit. I contacted their rental office and they have no clue. They tried to verify my address and they still have the bad address, despite being told the correct address several times. Now they have no clue where our check is, and don't really seem to care. I tried to contact the management company and you cannot really talk to anybody, you have to leave a voice mail - which they will not return. Nor have they returned any email communications. I guess I have to take them to court to get my security deposit. What a hassle! Keep that in mind if you rent from any of their properties. They will gladly take your money, but refuse to return it.
NEVER RENT AT HIGHLAND VILLAGE. Not only is it completely expensive to start, my bill has been gradually increasing every month. I have no idea where these extra charges come from because they will simply say its utilities, which makes no sense because there is no way I'm using enough water and electricity to amount to over 100 dollars every month. The heater has been broken now for months, it is now the middle of the winter. They still haven't fixed it. I put up with it thinking I'll just take a shower or a hot bath. Nope. The water never stays hot enough to take a decent shower or bath. The laundry machines suck. Management is a complete piece of work. They lost one of my text books for almost a month, and randomly found it once I started threatening them to go to court. They are rude, un-knowledgable and careless. All they care about is money. This place is not even worth a star, but google requires me to at least put one. Listen to the reviews, don't give them the benefit of the doubt. This place is shady and should really be put out of business.
Please don't rent from this place. They don't care whatsoever about their residents wellbeing, its just about the money. Ill provide a few instances. 1. One of my friends was living in a disgusting apartment with horrible roommates. So he asks the "manager" to move to a different building. There was dog pee on the floor all the time. His roommates dishes would always pile up. Every time he tried to clean it, it was just as bad two days later. It was like living in a third world country. So he tells the manager to come see the apartment. She never does. She tells him that he can move to another apartment at a fee of $300. He was iffy on paying it firstly thinking they would understand the predicament. Nope. He had to pay 300 and they are still charging him another 150 to move for some unknown reason. My mother works for the health department in another city, and if she saw the place, they probably would have gotten a health violation. 2. My roommate and I were leaving for California on May 10. He was not on any contract. Just month to month. Which they charge $50 extra for. Being the nice person my roommate was, he tell tells the manager, I will pay you $150 for the ten days that I will be here. After that I will be going away for summer vacation. Nope, we need the full $600. He told them he was leaving and wasn't going to pay the full amount. they had no contract. They wouldn't take the offer, they haven't closed his account even though he told them he was moving, and they have given him a $3000 bill now. Good luck getting your money, my friend is now in Saudi Arabia. 3. Upon my moving out, I was unaware that they needed the keys to the apartment, THE DAY, your lease ends. I was in another city with them and had no way of getting them to them by this day. I told the lady that I would UPS them to her and they would be there in about 2 days. Nope… Either she had them today, or it was another $550 for rent, and another $35 for a set of keys. So I told her I would overnight them to her and they would be there tomorrow. With a horrible tone she said okay. This was at a cost of $30 to me. 4. After moving out and dealing with the key issue, it was about 2-3 weeks after my lease ended and I was waiting for my "deposit" check to come in. I call and they say it takes 6-8 weeks to get the check to you. Understandable I suppose. However, upon receiving the check about a month later, it was $105 less than what I was supposed to get. In looking at the apartment check list, I found no issues that they reported. Come to find out, the 104 was for the last 3 months of utility bills. However, I have receipts of paying my bill in full every month, utilities included. Calling the front office never gets you anywhere but I tried anyways. And to no surprise, you get a worker who hates their job and has a horrible attitude. They don't know how to explain anything, I can still not tell you how they do their utility billing. But she was no help, snappy, snobbish and some other words. 5. The attitudes of the workers, especially the office manager or horrible. Don't expect them to help you in any way. Rude, inconsiderate, and money hungry, they would rather their residents stay in a trash and pee infested apartment if it means collecting the money. Please stay away, you will get no help, no customer service, and a sketchy operation at that. I met some of my best friends here, but would have rather spent a little more money for a better living experience and a more friendly staff.
I live at highland village apartments its a great place clubhouse for residents nice office staff and they are so helpful
Worst apartment ever! Hot water is never hot,especially in the snowing days. Called them, they said they will take care of it soon. Called again and again, the same response. BUT they never showed up. The worst part is the rent. I used to drop off my personal check to the rent box before every 1st of the month, and it was ok. I did the same thing this month, I never expect there will be any problems. Until the 15th, they called me ,and told me they can`t accept the personal check from me , and need me to only use the money order. More than that, since I did not pay rent on time, I have to pay 5 dollars per day late fee. That means, I have to pay 50 dollars extra on the 15th. But why did not they tell me earlier? I didn't know they don't take personal check this month, is it my fault? They were rude, they said you have to pay that late fee. Then I went to wellsfargo got a money order and dropped it off to the rent box at the same day which is 15th. What surprised me is, today 21st, I checked my account online, I have 30 dollars past due. I called them, they said the amount you paid was for 15th, but we got your money order on 21st, so you have to pay 6days late fee which is 30 dollars. If I dont pay it today, I will get 5 dollars past due more after every single day. They were so rude on the phone, yelled to me during half of the conversation. I will terminate the lease this money whatever how much money they like to charge me, but I WILL RUN OUT OF THIS PLACE ASAP AND NEVER COME BACK!!!