Great hotel in Chicago. I stayed here for and through work. I was really impressed with the views and the efficiency of the hotel. The lounge and check in area would be nice enough to impress most of your friends. The elevators are those new energy efficient ones where you pick your floor and it tells your the elevator, instead of the other way around. The rooms were relatively spacious, modern, and clean. The views from the 29th floor were also pretty spectacular. The bathroom was nice. I wasn't sure why they have a separate shower from the tub but that's fine with me. They gym and pool on the 42nd floor had pretty majestic view. Nicer than most other hotels I have been to.

I had a New Years Eve reservation. I was in town a few days ago and decided to stop by. I wanted to see the type of room I would be getting, as I wanted to compare to the Sheraton and Hyatt Regency. I had booked a junior suite, but was shown a corner suite (not sure why). I loved the view, so I told the associate I wanted a room just like it. He said no problem, and would leave a note in the system so I could get that exact room, if possible. The last thing I asked on my way out was if the price would remain the same, and he said yes. I even made a joke of how we needed more people like him. I took his name down and was going to provide some positive feedback on his behalf, after my stay. I called to get my confirmation number today, only to find I was not booked for the room I had requested. Apparently they called this employee, and he denies telling me what he said. He claims he advised it was available only if I upgraded. That makes perfect sense, and I wouldn't be upset over it if it were true. He never told me I had to upgrade, and why would he leave a note in the system for me to get a corner suite if I wasn't booked for it? Customer service (the 800 number) was useless. Although she was nice, they were unable to help me. My only option was to pay more. I wanted something closer to the lake, but now I realize why I keep returning to Hyatt. At least they can admit a mistake and make up for it.

We stayed in the king corner suite with an additional attached room for the children. It was pricey but worth every penny. They decorated the children's room with fish, seals, etc. for the aquarium package. They had their own little robes and little table along with toys. They loved the milk and cookies. Their room was perfect. Our suite was fabulous with an excellent view. It was spacious, had a Keurig and two bathrooms. The bed was plush and comfortable. We ordered room service for dinner one night and the food was much better than normal room service. The breakfast buffet varied each morning and was simply delicious. My daughter ordered pancakes from the menu and those were also good. The staff was very nice. We will definitely stay here without hesitation when we return to Chicago.

The hotel is okay with prompt friendly service. We stayed in one of the handicap rooms, and the grab bars around the bathroom were very well placed. We had a nice view of the river, and a partial view of Lake Michigan. My complaints, I feel, are very very important. Our room did not have even one chair that was comfortable to sit in. The very uncomfortable, nearly worn out desk chair had no arms, and was very difficult to get out of. The full sized upholstered chair was like sitting on a brick with arms. All the chairs in the lobby were to low for an older or handicapped person. For two days I was uncomfortable most of the time, and was very happy to get into my comfortable car and drive home.

Horrible horrible experience. So bad that im writing this review instantaneously after checking in and THIS US MY FIRST TIME WRITING A REVIEW EVER! Lemme some this up for you guys ~called and was promised a great view, didnt happen, clerk gave me the "who did you talk to" garbage ~asked for a king size bed, was given doubles, ugh.. ~was told that my room would be ready at 6, check in time was suppose to be at 3p ~after all this they never thought to ask if I.want free WiFi or anything, nothing Was treated like step children. Will never go back!!!!