Aug 20, 2014
Hmm. I have read all of the bad reviews giving this apartment complex bad ratings and find it fascinating how many people do not understand what an apartment is. An apartment is a home surrounded by homes occupied by other people. I think that things are getting very silly and childish when people are giving one star reviews because their neighbors stayed up later than they did. I have never heard of an apartment place that could guarantee that other people would be quiet. I am also shocked to see one star reviews based on nothing other than the fact that a few years ago there were a series of attacks upon young women in their apartments. I researched this before moving here and found that the reports state that these women were living alone and either let the man into their apartment or left the door unlocked at night. Let me ask you- how could anyone possibly not know better than that? This can, and does, happen anywhere and can in no way reflect the apartment quality or management. They also suspected that the assailant was living in the apartments. I hate to break it to you but terrible people can come from any income bracket. The number of reviews comprised exclusively of complaints that are either petty or caused by the complainer are unbelievable. Newsflash- if you cannot tolerate the presence of other people or are desperately lacking in common sense then perhaps an apartment is not for you. With all that said Park Regency is the most affordable place I have seen in the bay with these kinds of amenities. There are two pools and three hot tubs, a two story gym with saunas and showers, kids play ground, washer and dryer already in the apartments, balconies, weekend maintenance and honestly the list goes on and on. This place is gated and practically an inch from BART. One thing we love that we couldn't find elsewhere is that the layout of the apartments is extremely efficient. This made us able to be just as comfortable in a smaller size than we were planning on and use that money saved for other things. I have not found anyone living here to be disagreeable and common areas are impeccably maintained. In fact, the majorituy of people I have met so far have been living here for 2-7 years. The trash chutes and elevators make our everyday lives a lot easier. I can, however, understand where people are coming from about the management. Lets just say not everyone employed here is a genius. I would recommend solving this problem by choosing to do your dealings with the top dog, Benny. He is clear, polite and will get your business handled. All in all this place way exceeded what my boyfriend and I had ever hoped to be able to afford and we are very happy here. This place has everything we need and all our friends love visiting us here and using the pool and common areas.
Jul 18, 2014
I have been very displeased with this apartment complex. I had a great experience with my leasing agent who helped me tirelessly answering my questions regarding the apartment, the grounds, the amenities, and helping me to get all the proper paperwork settled before I moved in. The issue arose AFTER I signed the agreement and began dealing with the management team. The management team are not at all very professional in the way they deal with people nor are they concerned about with experience you are having at the complex. Very poor retention attitude if you ask me. I travel a lot for work and I am only home 2 of the 4 weeks out of the month. I have a friend that stops by the apartment every other day while I am away to get my mail and whatnot. She found a note in my mail from the complex about a concern. I called the next afternoon to resolve the concern. I was then mock and treated with disrespect for the concern. I then requested to speak to the manager and was told that he was in a meeting but a message would be left and he would call me back. A week later I went in to speak with the manager. I was on my way to caught my flight but I wanted to see if he got the message to call me and he said he never did. I gave my information and asked him to call me to discuss the concern. Its been 2 weeks now since. If you are searching for an apartment complex that cares for their tenants and treats you with respect, this is NOT the place for you.
Mar 04, 2014
If I could give negative 100 stars I would. This place is very nice on the outside, and the leasing office is full of polite people, but once you're locked in a lease, all you deal with is the HORRIBLE management office. Everyone in management is a rude, lying, condescending, disrespectful, conniving scam artist. My first apartment here was a 2bd/2ba which was nice, despite the elephants living upstairs who would stay up until 2am and then woke up at 6am, stomping around constantly. And when the kitchen sink backed up ALL over the kitchen floor because the stack drain line backed up. But once I was ready to move out (because I couldn't afford the $300 increase in rent when my lease ended), they charged my deposit for things they said they wouldn't (like steam cleaning because we rented a steam cleaner instead of paying a company and for paint). I gave them a $1761 deposit and barely saw $1300 back. I spent DAYS cleaning that apartment. Two days before my check out, someone STOLE my gate clicker out of my car while it was parked in the garage.. I had to pay for that. And let's not mention how rude the maintenance guy was who did the final inspection. Since I couldn't afford to move at the time, I stayed with Park Regency (huge mistake) and got a studio apartment... which cost me $1299/month. Which is ridiculous, but I had no choice at the time. This place was awful. All of the neighbors were loud and unruly. Slamming doors so hard, pictures fell off our wall and broke. Tons of tweakers running around the complex. People constantly and rudely hogging the only 2 washers/dryers for the entire building. Our oven stopped working on Christmas Day and leaked gas throughout the apartment, mid cooking a turkey. In the middle of my lease, I received military orders to move within a week. I told the management office that I would be leaving immediately because I received orders, and that's when all hell broke loose. They demanded I still give them a 30 day notice, despite my last minute orders to leave. They refused to budge and demanded I pay for time I wouldn't be living there. So I got my command involved, and over the phone the management personnel told my supervisor that there was no problem and no 30 day notice needed because I had received orders. So I went into the office a few hours later to verify and the management person screamed at me saying that I had no right to have my command call and that I was still required to give a 30 day notice and that I had to pay up. Um what?? Totally disrespectful and arrogant. This issue still unresolved. And my deposit? Hah forget about it, even though I spent DAYS again cleaning this place and the final inspector made comments on how spotless it was, he still wrote down that the apartment needed a cleaning, paint, and carpet shampoo. Yeah, they can just keep whatever is left over. I'm done with this place. And I will never recommended this apartment complex to anyone, not even to people I don't like.
Dec 10, 2012
Return? Hah! Good one. After TWO months of roof repairs, where workers were obviously the cheapest possible contractors, who all must have weighed 450 lbs, I get grief for music from my 6" speakers. OK, sure, 30-year-old building, with paper walls, but paper floors, too? C'mon. Elevator is so old, that it has gained a personality, and has a mind of its own. When I griped about the noise from the construction guys, I was told "Well, it is the DAYTIME, not Quiet Hours." So, if someone doesn't like the music from my 6" speakers, "Well, it is the DAYTIME, not Quiet Hours" Come next month, my rent is going up by 30%! I guess that's my punishment for not wanting to listen to all the other tenants breathing, in their own little paper prisons. I feel like that guy, in old Star Trek, that flew his shuttle into the Sun, happy that he was finally free of the blood-suckers that were slowly killing him.
Jul 12, 2013
Lived here for 3 years. Was very happy with the grounds, the service staff, and the amenities. Would recommend it to others.