I had to attend a conference at the University of Oregon and selected the Secret Garden Inn because a local professor who is familiar with the area recommended it to me. I was a little nervous because I read some poor reviews on this site. After my stay, all I can say is that my experience was completely the opposite of every negative review here. I was blown away by the hospitality, the adorableness of the Inn, the wonderful breakfast, and the general atmosphere. In fact, two of my colleagues had booked rooms at a different hotel in the area and, when they dropped me off at the Inn, wanted to change reservations and stay with me at the Secret Garden because it was so cute, clean, and wonderful. The management seriously bent over backwards to make last minute accommodations for my two colleagues. All three of us were completely satisfied with our stay. Myra was a pleasure to work with. She was available at every minute for any reason, and always with a smile on her face. She let us have a VERY late check-out on the day we left (5 or 6 pm!) and never said a thing or pressured us to leave. The amenities were very nice, and the bed was very comfortable. I would encourage anyone to stay here. My experience was absolutely delightful. I'm so sad that there are negative reviews on Google, and worried that anyone reading this will think that I am a fake or a friend of the establishment. Let me be clear: I am not in any way affiliated with the Secret Garden! I just had a really nice stay. Look up the Pacific Northwest Chapter of the American Musicological Society and you will see that their conference was held at the U of O in April of 2013. This was the event for which I was in Eugene. I really really appreciated everything Myra did for us during our stay and actually wanted to extend my trip just to hang out for a couple of days because the atmosphere was so nice.

IMPORTANT! READ AND BUYER BEWARE! The incompetency of the management/owner of the Secret Garden Inn in Eugene is no longer a secret! Over a year ago, my husband visited the Secret Garden Inn, thought it was cute and, while there, booked four rooms for our family and extended family for 2 nights during our Daughter's graduation. On that day, an employee showed my husband the rooms and he was very pleased. The owner, Don, was also there and my husband had the opportunity to meet him. Last November 2012 my husband and I were both in Oregon for Parents Weekend and my husband took me to see the Inn. We walked in and I said, "What a quaint place." I had barely gotten those words out of my mouth when a man (The owner) who resembled Jack Nicholson's character in 'The Shining' walked out in stocking feet. We introduced ourselves and said that we would be staying there 2 nights in June. The owner became agitated and told us that he would never have made reservations for us for two nights because the minimum was three and that this Inn was completely full! He refused to look at his reservations book and, although my husband told him that we had email confirmations, the owner said, "no you don't, I don't even use Email." My husband explained that an employee did the reservations but that the owner was also present when these reservations were made for my husband, in person. The owner was adamant that we did not have reservations because it’s a 3-night minimum not 2. We left frustrated, confused and shaken. When we arrived home, we found the email confirmations and also looked on the Inn's website, where it clearly stated that there was a TWO night minimum during graduation time! We sent a registered letter with all of this information to the owner but never received a phone call. My husband called and talked to an employee who reiterated that it was a two-night minimum and that we did not have reservations because the inn was full. My husband got on the website while he was on the phone with the employee and the website still said it was a 2 night minimum! The employee got on the site and saw this, as well. My husband mentioned the confirmation numbers and the employee realized that there was a note in the reservation book that showed reservations for us... At the Holiday Inn Express, made by the owner without our knowledge or permission! My husband immediately called the other hotel and found out that NO reservations had been made there. After months and months of going back and forth, all the owner could guarantee was ONE room (we saw this room and it wasn't a room, it was where they store unused furniture and we need THREE rooms). He also said that he might be able to get us one room at another hotel (no guarantees). Luckily we had the foresight back in November, when we left the Inn, to immediately get on the phone and make reservations at another hotel! Bottom line... If you have reservations at the Secret Garden Inn for this year's graduation, or at any other time for that matter, good luck to you! Not only was everything about our encounter unprofessional but we consider the owner to be unstable and that scares me! Oh, by the way… if you get on their website and look at the testimonials, notice the dates. All of those raving reviews took place when the former owner was there! Currently we have filed a complaint with the Better Business Bureau on this matter as this establishment has established a practice of FALSE ADVERTISING BETTER KNOW AS CUSTOMER FRAUD. My complaint is listed under case #22382295 and is being followed up by the State of Oregon. All I can say is BUYER BEWARE, the Secret Garden Inn is no longer a secret and I strongly encourage you to not visit this establishment as the owner is neither professional or compassionate to his renters and is a bit off balance, he is not one to be TRUSTED!

I have to agree with the other reviews. The house is very nice and well located but it did not meet our expectations for the cost. A few items to note - the mattress and pillows were not good and the bedframe itself was noisy (we eventually wedged a pillow between the headboard and wall and that helped). There was no fridge in the room nor a closet to hang things. We had a suite room which has a sofa bed in case another friend joined us but luckily they didn't because the room was not set up well for it - only 1 bathroom in the main bedroom and anyone staying on the sofabed would have to come into the bedroom to use the bathroom. Also the gas fireplace/stove was out of service. Breakfast was very limited and was buffet style, as opposed to the nice B&B style breakfast we expected. It was also exactly the same both days, it wasn't bad tasting just nothing exciting especially 2 days in a row. On a good note the hosts and people working there were all nice but we don't plan to go back. For $100/nt it would be acceptable but not for $250/nt which is how much our suite was.

Staff was rude and not very helpful. The rooms are shabby and overpriced. Breakfast was awful, I could have gotten better food at Denny's. I would not recommend this place to anyone!