When we first moved in I was so excited to have a nice open floor plan, high ceilings, and lots of amenities. The central air broke after about an hour on move-in day, and had to be fixed each season, hot or cold, for about two years after that. It should have been our cue to leave. We originally paid a one-time $175 amenity fee to use the pool, sauna, movie theater, gym and club house. They changed that after just one year here and didn't bother to grandfather anyone into the previous policy, which would have been a nice thing to do. During the Ice storm a few years back, we were told that the corporate office in Florida was sending up generators because the whole complex was going on a solid week without power. The generators never showed up. We were told you got a free carpet cleaning every year you signed a new lease! That’s only happened once. Six months into living here we realized that water pressure and temperature of our showers was weak. I went to check the hot water heater and discovered we didn’t have one. Turns out we share one. With. The. Entire. Building. Call me crazy, but when I can’t get anything but a lukewarm, poor pressured shower at any time of day or night, I don’t think the apartment is very luxurious. And it’s been getting worse with each passing year. Two days after our wedding we were informed that we were surrounding an active bed bug unit and we had 3 days to move everything we owned away from all walls. We were about to go on our honeymoon and I had to fight with the office manager just to find out which side of our apartment we should focus our time-limited efforts on. Our dishwasher doesn’t clean our dishes very well at all. We basically have to prewash everything. When I asked maintenance to come and fix it, they left a note saying it was fine and that we should try buying a dishwasher cleaner. We did that and we still don’t get clean dishes. We had neighbors below us who blasted high-bass music all hours of the night, and never answered the door when I came to ask them to turn it down. When I called the main office to complain, they told me there was nothing they could do tonight but I should call in the morning to have the office leave them a letter. In three years living here we've never been late on rent. The one time we are, they wouldn't take my check. They weren't losing any money. I had my checks in hand and they still wouldn't take it. They said I had to pay it with a certified bank check, along with a $100 late fee and an $85 legal fee on top of it. There is nothing “premium” or “luxurious” about this complex anymore, except the price. I don’t think I can wait until my lease is up. They’ll probably screw me out of my security deposit but I don’t care. It’ll be nice to get away from this money pit.
Made the mistake to rent an apartment in the lower floor, because it seemed nice and we liked the proximity to the mall. The noise insulation of my apartment is so bad, that whenever someone walks upstairs the whole apartment trembles. Imagine now that there is a family with lots of kids leaving upstairs, that they go to sleep after 12am and wake up before 5am, and you can understand the hell we are going through. We are lucky to get 3-4 hours of consecutive sleep every night. I complained a couple of times orally, and in a very polite manner about the noise, and nothing changed. Unfortunately, I don't have the time or energy to complain in writing every time, and start confrontations with my neighbors. So, I asked for the option to move to a different apartment (they appear to have lots of them free), and I was willing to extend my contract for a year (ends in November), pay full price rent (I currently have a discount), and a reasonable fee. They would earn at least an extra $700 + a reasonable fee from me until November, they would keep me at a higher rate for 4-5 more months, and worst case my lease would end on April or May instead of November (this is why I have a discount...). Their response was to basically pay twice the amount of my rent as a fee for switching apartments (plus new contract for a year, plus higher rent), or pay the remaining of my lease and leave. So, before committing, take into account that this is a place where management doesn't work efficiently, and they don't really care about keeping their tenants. I look forward to getting out of here in November. With the rent they are charging I could have been living in a much nicer condo less than 2 miles away. Don't get lured by their discounts as I did, these are not luxury apartments! Even the discounted rent is way higher than what you are getting.