The location is perfect for walking to all the best places in downtown Lancaster. Right across the street from the Central Market and there are a whole bunch of restaurants (good ones!) all around. The room was comfortable and the overall atmosphere was very pleasing. My two complaints would be the cost of parking (although it was easy to just leave our car there and walk all over), and the fact that you have to pay $12 per day for WiFi in your room. In this day and age, that is a travesty, especially with the overall cost of the hotel. The fact you have to use your card for the elevator was annoying, but considering it helps with the safety of the residents, I can't complain too much.

A coworker of mine had to call the Mariott in Lancaster to confirm their Worker’s Comp insurance company. She was transferred 3x before anyone could answer the question. The person who was finally reached stated multiple times that she is the “Manager of Security” (in condescending tones). At first she did not want to answer any questions because she was very adamant that we have a contract with them – which we do not. We explained that we could certainly set up a contract, and again – she commented with a lot of attitude. She searched emails for several minutes, unable to find any information. Our employee then stated it should be hanging on the wall (it’s the law). The manager rudely interrupted saying “YES! I HUNG IT UP!” (So why not just get the info from there rather than sifting through emails). We firmly believe she doesn’t understand Worker's Comp and should not be allowed to handle such phone calls. (She kept saying it is “Interstate Hotels and Resorts”) …. Your employees need to learn how to speak with people, especially those who are trying to take care of YOUR injured employees. I sincerely hope that this “Manager” doesn’t treat everyone the way she treated my co-worker. 1/24/15 @ Aproximately 3pm (Next time if she really doesn't want to help anyone over the phone, a better answer would be "Please call back Monday")

I am one of the people that used to like the Marriot hotel facilities for its environment, customer service and prestige. However, I had such a bad experience last Saturday, November 1st 2014 in its restaurant lounge. I was with my wife celebrating our four-year anniversary being married and in the hotel’s restaurant that evening the Marriott happened to have a DJ that night. There was a very good expected crowd except for a couple of guys that were there completely drunk and making trouble by pushing people around and causing discomfort to the Marriot customers that were in the restaurant that night. To make this complaint short, I was one of the people that got pushed by these antisocial delinquents while dancing with my wife. We decided to leave the place to avoid any problems and all of the sudden one of those guys punched me on the face right in front of my wife who was terrified by how this guy assaulted us. After my wife screams for security one of the bar tenders finally called security who came and took us out of the restaurant and kept us outside by the lobby leaving those guys inside doing nothing to get these guys out of the place. Because of our request the police was called who showed up 15 min after the scene. Apparently, security didn’t want the police to come close because they did not want to have “bad publicity” and “everyone would leave” words straight from the security guard at the Marriott. The delinquents had more than enough time to leave and so they did. It shows that the Marriot cares more about making money and reputation than the security of the people inside and the easiest way for them to handle the situation was by keeping us outside and not making any effort to get drunken people that were inside making problems and risking the security of others. Witnesses approached and tried to get the security guard to do something but all that could be done was wait for the police that came too late. Security couldn’t even ask for a name? Also, no manager was on duty. Since Marriot decided to have a DJ, they should have thought of the people, its security and safety to be able handle the situation more responsibly and fair. Also, thank God this issue didn’t finish with any one dead because there was not a quick response from the Marriot staff. Marriott let this assault go to its final stage that could have been finished with someone severely injured, stabbed or dead. As a customer I do not recommended anyone to use its facilities and please watch out over your children if they one day decide to spent a special moment with loved ones inside this unsafe place during the evening hours that is right near the lobby and entrance.

Had an excellent experience here, stayed friday night an caught a show at the Chameleon Club. The room was clean and the staff was pleasent. The hotel lobby is amazing as is the rest of the building. Cant wait to come back here! Such a great stay.

The Hotel Itself Is Beautiful And Offer Wonderful Things. On The Other Hand Some Of The Staff Are HORRIBLE, RUDE and DISRESPECTFUL.