Facilities are never open. Staff is awful. Nickel and dime you for every expense. Live somewhere else.
Archstone Redmond Hill is run by crooks, has rats, and is extremely noisy. RATS, substandard appliances. But what's much worse than this is the management. I moved in with my dog, was told that if I signed the lease that day there would be no pet rent. After I complained four months later about the noisy refrigerator and the rat that kept coming in behind the substandard dishwasher, they noticed that they had forgotten to ask me for my pet deposit. They tacked another $50 onto my rent for the dog that they promised would be free, and then when I refused to pay the difference, they added an $8 per day late fee, charging me about $1000 for the next month, a few hundred dollars more than I agreed, and threatened eviction. DO NOT RENT HERE. I will sue them and post the judgment and also picket in front of the leasing office. Don't believe their lies. Secondly, THIS PLACE IS NOISY. It sounds like an earthquake when people walk down the stairs, the people upstairs aren't intentionally loud, but this place is made of crap materials so I can hear them walking and talking in the apartment upstairs. This is GHETTO.
This place is AWFUL! It seemed the best choice when we had to move in a hurry for a career change, but every month something new went wrong. Mold. Poor Construction. No airflow. Low-grade carpet/appliances/cupboards. The garbage bins are rarely emptied and overflow which results in crows everywhere. (We've found at least two dead near walkways.) Thin walls. Uninsulated closets the suck out heat and let in bugs. Ancient, leaky, poorly fitted windows with broken seals (which results in absurd electric bills.) And the worst thing, which I admit I should have checked for when we moved in, is you have to give 60 days notice to break your lease...... What is the point of that I ask you? If I had 60 days I doubt I'd be breaking my lease. This place is trash. Run away. DO NOT rent here or any Archstone.
Where can I start? This place is awful. My husband and I moved in last July, and can't wait for our lease to end in 2 months. 1. We signed a lease for a certain floor plan, and on the day when I was supposed to pick up the keys I went to see the apartment which had different modifications made to the bedroom, which made it so that we couldn't fit our furniture in. They put us in a different unit which charged us more and because of their mistake, gave us a grand total of $35 off per month. Whoop de doo.
2. First day, the toilet was backed up. I don't know why I didn't run away then.
3. The noise: I am on the top floor, and I can hear the downstairs neighbor coughing and the next door neighbor's bathroom fan running. I can't imagine what my neighbors have heard from my life. Also, the bathroom fans are very loud, and smell bad.As much as I try and try to clean the bathroom, it can never smell good. 4. The smells (continued). The cabinets smell like... how can I even explain? Terrible, bad breath. 5.Terrible heating or insulation. Don't expect to be warmed up in the wintertime by your heater! It goes straight out the window when it is very cold, you pay 3 times as much for your bill, and still need to wear layers and multiple blankets to try to warm up. 6. Our entire ceiling on the patio fell in. It is made out of dry-wall (smart, right?), and there was a leak which caused the entire thing to fall in. Not only that, but they promised to fix it in 3-4 days, but it took 15 days. 7. EXTREMELY POOR MANAGEMENT/SERVICE: When I went to talk to a manager about the situation, first a nice lady told me that the manager was not in that day, and to come back Tuesday. Ok, fine. I came back Tuesday morning. Then, they were in a meeting. Ok, fine. I come back at 2. Then, Barb (if you ever go in, make sure you DO NOT talk to her. She is THE WORST!) tells me she is "trying to get the manager's attention but can't, can we leave a message or come back later." No, I would not come back later. I will wait for the manager. She became extremely flustered and came back in 30 seconds with Toni, the manager, who then promised us that she would talk to her boss and corporate about our concerns of not feeling safe in the apartment and said she would call us later, and never did. If this isn't enough for you to go running, I don't know what is. LOOK SOMEWHERE ELSE. I am not someone who ever bothers to leave ratings, but I want to warn people. I put in my notice of vacation today, and I am counting the days until I can move out!
Rented here for 2 years, they increased the rent every year, and when I left they wanted $1,500/mo for a 12 month lease from me, when I moved in I was paying $845/mo. It's loud, poorly insulated, even the lighting inside my unit was poor and very depressing. My neighbors were trash, my car was broken into while I lived here, one of my rent checks was stolen out of the office drop box and for 3 months I had no working washer in my unit. They refused to replace it for 3 months and instead they sent some Russian handyman into my unit to tell me I was putting too many clothes in. They only replaced after I refused to pay rent until I had a functioning washer. When I did move out, they charged me an extra month because I gave them my written notice 27 days in advance, not 30.