I've only been here for events in the Grand Ballroom and to Tea. So this review is based on those experiences, which have been superior! Tea at the Sheraton Palace should be on everyone's bucket list. The room is over the top elegant, as is the service. This experience sets you back to another place and time, it is truly a respite from the frantic life we all seem to be rushing around in. Reservations for tea are a must.

The hotel is beautiful, and the staff is very friendly and helpful. I recently proposed at the hotel to my girlfriend, and the plan required some coordination with the hotel. Prior to my arrival I called to coordinate with the hotel, the receptionist connected me with Adriana. Adriana told me she had me covered. Just to start, she made it possible for me to do the check-in process over the phone and via a secure site so that when I arrived I'd just need to show my ID in exchange for the keycard, and had a bucket of ice placed in the room along with chocolate covered strawberries minutes prior to our timed arrival. She made the entire experience flawless for me, and extremely special for the two of us. My fiance was head over heals. Thank you, Adriana. We look forward coming back to stay for our anniversaries to come.

Don't miss this lobby and restaurant. The food is good. Especially the Sunday Brunch. But just to sit in this three story atrium is the treat. Imagine this was used over 150 years ago. Plus the bar is a throw back to 100 years ago. Enjoy.

Beautiful hotel, center of the city. Room was average size with high ceilings, very nice bathroom and comfortable bed. Gorgeous inside the lobby (there was a wedding or something happening during our stay). Lots of traffic getting there to the valet but otherwise great.

I stayed here for six nights in December and thoroughly enjoyed the hotel. I've stayed in about 5 different hotels in downtown San Francisco and this was the first one I've experienced with a genuinely quiet room, without all the noise of sirens from the street. If you're a light sleeper like me, be sure to ask for a room facing the inner courtyard. The hotel oozes quality and is staffed with friendly, polite employees. Decor is beautiful, celebrating its vintage rather than trying to hide it with modern design, something I appreciated very much. For once I remembered to pack my gym kit, so got to make use of the facilities, including the pool. All excellent, and if you're a swimmer the glass roof is a treat, especially at sunrise as the skyscrapers surrounding the hotel are lit up. I wouldn't hesitate for a moment to rebook this hotel. Highly recommended.