Quality of service continuously reduced from when we moved in. Still a good place to live if you are willing to pay the extra but don't care about the service levels as much. Much better than other Waltham area apartments, surely a nice place if you plan to stay for just one lease term. Remember its completely managed from corporate HQ and they absolutely don't care about the residents, People working in the apartment complex are nice but they just do not have any say/control on anything related to your living experience.
Very nice facilities, but pretty expensive.
Biggest positive: grounds/building well-kept; emenities good. Biggest negative: the office staff, which cares SO much more about units rented than clients served, ranges between incompetent and dishonest. Do not believe anything they tell you unless they put it in writing!!! We were burned on differences between model unit seen before move-in and what they told us was in the actual unit; during move out, the staff's inability to communicate with each other on a simple matter caused us SOOOO much trouble and extra running around to properly document the issue at hand. In short, they are happy to smile and nod, and even tell you the issue's being dealt with, but DON'T believe it unless you have it in writing! Pros: Walls better than most Boston apartments, though I know I was in a quieter corner of the complex, and I could still hear the neighbors are playing loud music or sitting around laughing and talking loudly late at night; in general, insulation much better than most apt complexes here in Boston. Maintenance staff is very friendly, with good response time (always within 48 hours). Apartments come with indoor parking; garage is well-maintained and clean. One of the few apt communities that allow cats AND dogs of all sizes (also see cons). Neighborhood is generally quiet, though there is a lot of automotive traffic around the loop that leads to the complex; hospital next door, but ambulances do not blare sirens when they pull in. Safety is good, including secure entry to building at all points; some of the residents are not too careful (sometimes just careless) about keeping the security doors closed. In terms of public transport, MBTA bus 553 comes right by the complex (there's one every hour between 6:30am and 7:30pm); less than 1 mile to commuter rail stops (Waltham or Brandeis/Roberts station) Amenities are generally good, including nice-sized workout facility, TV/Theatre lounge, rec room, washer/dryer in unit very nice, and a concierge at the main building. Move out had some positives, including a preliminary walk-through to let us know what needed to be taken care of, and the repair expenses were fairly priced; also, they don't charge for nail holes. Cons: In the leasing process, as mentioned above, BE SURE you know what amenities come with your apartment. You probably won't get to see the exact unit that you'll be living in (they don't show while occupied, which is a policy that I like), so don't take their word for it when they say "I believe the unit includes..." We thought we were getting a lot of things that we didn't, including free storage space, built-in desk, up-do-date appliances (see below). Again, don't ever take the word of the office staff if it's not in writing. As mentioned several times above, range between incompetent and dishonest. One last time, DO NOT BELIEVE ANYTHING THEY SAY UNLESS YOU HAVE IT IN WRITING. You have to be really persistent when you make a request about the complex in general. During our one after-hours maintenance emergency, we didn't get a response until business hours, and I had to track them down personally (crew said their beeper never went off) Related to the last complaint, appliances in the model unit we saw were modern and in basically new condition, but ours were all old, though mostly in working condition (when we first arrived, the unit had an old fridge that broke down and had to be replaced twice before we got one that works). The concierge does his/her job, but attitude is not great with one or two of them. Regarding pets, hey charge $100 per month per pet, and that money does NOT go toward the expense of repairs needed for pet damage (to me a larger damage deposit seems more appropriate); dogs must go out to the back of the complex for "business time", but some owners don't clean up after them. Cost is a little on the pricey side for Waltham, but if you really care about amenities, it could be a good option for you. Personally, I would not choose to move back into Longview.