Sep 19, 2014
I've lived here for 7 years now, the first 6 years I was in a single bedroom and now I live in a two bedroom. I didn't have much to complain about other than the AC never working right, but my upstairs neighbor was quiet and really nice and my next door neighbors, while loud, were at least friendly. In February, my girlfriend and I moved into the two bedroom apartment and we loved it and were really happy. Then at the beginning of April our new upstairs neighbors moved in and they began listening to loud rap and Mexican circus music immediately. They were still listening to their music late into the night, so we had to go up there and ask them to turn the music down, which they did. Then the next day they were listening to music again, and the next day, and the day after that and so on. We finally started calling security on them and probably called security fifteen times or so. One time I banged on the wall and the guy upstairs stomped his foot on the floor. Another time we called security and the music shut off and then he stomped his foot on the floor about 5 times. We had had enough so we decided to go to the office and complain. They said they would call our neighbors and ask them to be courteous. That solved nothing apparently. Over the past three months I have gone to the office countless times to complain and they tell me what I want to hear and then they do nothing, and the upstairs neighbors know that management won't do anything. I called security last night and about thirty minutes later the music got louder. It seems to me that complaining does nothing, so I just won't even bother anymore. I would love to break my lease though. I certainly would not recommend this apartment complex to anybody, unless you enjoy listening to obnoxious circus music while you lay in bed in the dark, sleeplessly staring at the ceiling, muscles tense, nerves on edge, mouth dry, perspiration soaking your bedsheets; in that case then, this is the apartment complex for you! Oh yeah! By the way, one time when I went to the office, the woman I spoke to said I could: 1. Call the cops. 2. Fight fire with fire, by turning my music up. and 3. Go upstairs and be aggressive and threatening to him... nice place.
Sep 12, 2014
My girlfriend and I live at this place for 2 years. After the start of our second year we noticed our utility bill was constantly going up. As with some other complexes, water is divided by the amount of residents and square footage to calculate each apartment's water usage. Our water usage stayed the same the entire time and no notice was given for raise in rates. Office personnel does not like to be questioned about anything. They become rude and defensive. Also, the water seems to be shut off periodically to fix a leak. Reasons to not live at the complex: 1. Utilities. Claim that the "average" two person utilities (water, sewer, gas, and trash) costs $70 -$80. That is what it was in the beginning and then gradually got more expensive, over $100 dollars a month. Our water portion of the bill seemed to be high for the month that there was "a leak on property" and the water was shut off for most of the day. 2. The office personnel was great for the first year and then turnover happened. The girls in the office become rude whenever you question anything. Told that I would receive what would be left a $651 deposit within 2 weeks, today marks 2 1/2 weeks since that conversation took place. Just found out it was mailed yesterday. 3. Claim 24 hour maintenance. Yeah, leave a voice mail and then play the waiting game, after office opens at 9 am. Exact quote "You're moving next month, maintenance will get there when they get there." This was in regards to A/C being out on a 100 degree day. 14 hours after first contact with maintenance(voice mail) and 5 hours after office opened, maintenance finally arrived. After A/C was fixed, it would click on and off and not work for awhile. Maintenance claimed nothing was wrong and we were using too much energy... What? 4. After spending an entire day cleaning the apartment from top to bottom, minus shampooing carpet, was charged about $140 for cleaning the entire apartment because of the state we left it. Also, didn't walk through apartment with someone from office, they were too busy. 5. Contacting corporate is useless. Had to leave a message for someone at corporate for a complaint, in regards to A/C being out. Call was finally returned 2 weeks later. I was told my complaint was not valid, reason office staff claims no message was left and office staff wasn't notified by me until around 11 am or so. Really? No love for this place nor will I recommend this complex to anyone, unless they want to get screwed over some way.
Oct 12, 2014
DONT move in here! awful place, office staff is terrible. The lady short red hair gets our apartment number wrong every time. EVERYTHING breaks down, ac during summer, plus mold in the bathroom. when I moved in the carpet smelled like urine. Neighbors who are up all night long! not getting your moneys worth at all!!!
Jul 23, 2014
CONSTANT DISASTER AND A RIP OFF. The only good things about this place were how nice the maintenance and Larissa was. Don't waste your time with the woman with red hair- all the time I have had brief conversations with her, she seemed nothing but arrogant. STAY AWAY. Not only did I find crack pipes outside my area (and children live here) but some of my neighbors would blast music and party- and these walls are THIN. Not to mention there was a woman ATTACKED outside of my apartment one night, and I was up till three listening to the police. And for not even a nice of a place, you are getting ripped off with their "partial utilities" and their way of doing security deposist! On top of my AC constantly breaking down on my during summer, the office expects one days worth of rent AFTER I had moved out (since some leases go till the 1- and mine DID NOT), and expect me to pay over 150 in PARTIAL UTILITIES. This is water and trash ALONE. For my whole year and a half of living there I was paying continually 80 and up for utilities, and I let the monthly increase slide.
Jul 30, 2014
I lived here for 2 years, the AC doesn't ever work right for starters. Once we called maintenance because of mold in the bathroom and a guy came in and spray painted the whole bath tub white and left. The water is like acid water we had to buy a water filter just so our skin wasn't itching. Also the garbage disposals, don't let them fool you, you are not supposed to use them by their definition, I called a maintenance man to come see what was wrong w mine and they simply said, no putting food down them and don't use them only pour bleach down them to keep the awful smell created by the dishwasher at bay. And for some reason the residents here feel the need to dispose of all their old furniture outside next to the dumpster i.e. couches, beds, mattresses and it is always full. The light over the oven and in the hallway has a shortage you will always have to keep replacing these at your own convenience. And don't plan on plugging in anything that need an outlet, the cord will always fall out so you have to keep readjusting just to make sure it will possibly work.Dont trust your laundry in the laundry rooms, it will be stolen, there are always signs up in the laundry room pleading for people to please bring their clothing back, and the management doesn't care about that either.The windows are paper thin and any movement in your apt will make them shake and rattle, be it walking or someones loud bass from their 1997 Honda which is most likely just another drug dealer. There are only drug dealers who live here,mixed with people who are getting screwed by breaking their lease early to get out of here. I kept to myself until they asked if Id like to renew my lease, I said I would not be renewing due to drug use and drug dealers, Denise the manager got very upset at me and told me she had never heard of this before.... Then that night around 8pm to 10pm there were creepy white men hiding their faces knocking on my door... also know as meth heads. I ended up having a police report made and having them come that night to document the harassment. I called Denise while one of the men was outside my door yelling at me and threatening me and she said "Well thanks for calling the cops," I realized then I should go above her head since she too was in on the fact that her secretary's were friends w the drug dealers and had given out my personal information including where I lived. I have children and my oldest kept asking mom who is knocking at our door? These men didn't stop, even after the police had come to my apartment the druggies came back knocking at my door the next morning. I finally ended up getting a call back from upper management 4 days after I had called them. This place is not safe, I would only recommend this place to someone who sells, or uses drugs and never wants to be found out by the management. There are pit bulls that are off their leash, amongst other dogs barking day and night. There is something seriously corrupt about the management and I have retained a lawyer due to all of the harassment that I have received conveniently right after advising the management that there was drug dealing and suspicious activity and drug sales going on. After reading the other reviews it is obvious to me that the manager herself should probably take a look at the ratings here at The Peaks At Redington before dismissing me and then handing out my personal information to get drug dealers to scare me into being quiet.