Cheap ass apartments. They use the cheapest paint that chips off on all of the corners and then charge $190 for new paint. You would think after living there for two and a half years new paint would be natural wear and tear. I paid $440 to a cleaning company to have it cleaned yet got a $60 charge from alara hedges. So move out was a night mare. Living there was HELL. You could hear every footstep above you, the neighbors below said their pictures were shaking off the wall when my 10 year old nephew came over and we were playing. The fans shook the entire floor. I have lived in apartments before and the quality of this place is exceptionally low. There is black mold growing in the corners of the walls and all window seals. They refused to give a rental reference because I had not given my 30 day notice yet, even though there was still at least 60 days left in the lease. So to look for a new place I had to give my notice? Not sure if thats standard but it sucked.
(Cliffs notes at the bottom) Starting out with the good: Floor plans were nice (two bedroom two bathroom unit is all I can speak to having lived in), grounds were well kept, and overall a nice "little" apartment complex. Rarely had issues with any other tenants, actually made a couple of friends out of the deal. The bad: - The management. From the very first piece of paperwork we filled out to the very last bit of paperwork we handed in moving out, there were issues. One of the staff told us not to fill out a piece of paperwork, next we had to go back in and fill it back out because someone else said we needed it. This led to having to sign the rental agreement no fewer than three times. Also received a bill for our next months rent in the mail the day before we were out of the apartment, at our "current" pricing no less. Keep reading for more details there. When it came time for us (my Fiance and I) to either re-up our lease or find a new place to live, I had not received any updated pricing so I asked the office about it. They said that they would mail it to us; this was about 7 weeks prior to our lease end. Another month goes by and still nothing; I stop back by the office and am told that it should have been sent already. At this point they pull up the information and give it to me right then; a month to month price hike of nearly $700! Our rent was $969 per month (not including garage, utilities, or "pet rent") and the month to month charge was listed as $1,650 per month! No that's not a typo. The least expensive lease option we had (12 months) was still about a $200 per month increase. Despite what the rental agreement says, the month to month charge is not $100 per month; apparently if they provide you with 30 days notice, Oregon law provides a loophole for them to charge you whatever price they want. If they fail to give you updated pricing within 30 days of the lease expiration and allow it to "roll over" to month to month, that's when the price listed in the contract takes effect. Live and learn on that one. On top of this, they had our lease term listed as 12 months on the paperwork they had, not the original lease term of 13 months. Thankfully after pointing this out and bringing in our copy of the lease with the original date on it, they honored the 13 month lease term; that allowed us about 6 weeks to try to find alternate housing rather than the 2 weeks we were looking at. Upon moving out, we left a nearly move in ready apartment down to even filling in the screw holes in the walls from hanging pictures. Fridge had been scrubbed, all shelves in kitchen and bathroom wiped out, both bathrooms scrubbed and disinfected. Despite all of this and the fact that the office staff that did the walk through said that the apartment "was one of the cleanest he had ever seen", our entire $400 deposit was taken ($200 normal, $200 "pet deposit") and we were asked to pay another nearly $150! You couldn't tell a cat had ever been in there, and apparently the extra $20 a month (that's a total of $260 over 13 months) that we were paying for "pet rent" just gets ignored somewhere rather than compensating for any cleaning or damages that may need to be repaired; which in our case, there was no pet damage at all. After disputing some of these excessive cleaning charges, they agreed to pull back on some of the charges, we were still left paying $8 and change on top of our entire deposit(s) being taken. Why they would not just "eat" the other $8.xx as a gesture of good will I will never understand. **Cliffs notes** - Nice floor plans, relatively quiet, decent parking (if you get home early enough, any time after 9:00pm and you should expect to be walking for a bit), grounds well kept. Wish I could say more positive things here. - Management/office staff seem disorganized, had multiple paperwork issues, massive price hikes at the end of lease term, excessive move out charges for a very clean apartment.
We've been here 60 days and so far so good. Residents are nice and management is helpful. The maintenance is on top of requests almost as soon as you call them.
I do not recommend moving here!!! It is very noisy, you can hear each footstep of everyone walking in the apt. above you. The stairways are very noisy and you can hear every door opening and closing in the adjoining apartments; drawers opening and closing and everything going on in any apartment above you. If you don't mind noisy apartments it's fine, but I like my privacy and QUIET!!! They raise your rent each time you sign a lease so BE the WHERE!!! They just raised my rent over $100.00 per month for a one bedroom apartment. The pool always has issues and we have to pay all utilities - even paying for the use of the pool when it isn't in use! Go find a quiet place to live where you can enjoy the amenities year round!
The management (Riverstone) is HORRIBLE!!