Maintenance, maintenance, maintenance. Simply slapping caulk and white paint over problems does not solve anything. When repairing tiles falling out my shower (which took over 4 weeks!), the maintenance team (plus contracted plumbing personnel) replaced the tiles (stuffing grout everywhere, some half-inch thick lines between tiles!) but ignored the water leaking into the wall. The front side of the wall section between the shower and sink was removed due to previous water damage (mold and mildew growing through the many layers of thick cover paint) and was replaced with half dry wall pieces (yes pieces, like a crazy puzzle) and layers of caulk/mastic. The tiles (and the two inch long, one inch wide grout gap between the water handle and faucet in the shower) are still leaking water into the wall and under the tub (wall between the shower and bedroom is now showing water damage and mold/mildew). I asked the office personal (when I could get in touch with them) twice to verify the job was completed and have been told that everything is "Finished and good". Previously with water leaks from the in-apartment air conditioning unit, it took multiple requests (in person, by phone and e-mail) to have anyone address the leak and fix the leak and damaged wall; of course the fix wasn't completed until I called them back three times (and still the cut out area of the wall doesn't come close to matching the rest of the wall). I could list many more problems that I have identified to the office staff and maintenance personal, and received zero help from (even after multiple calls & requests). This apartment excels at painting over and/or using caulk to cover problems, just enough to make it look pretty for a short amount of time; I can only wonder how long time major problems can no longer be "white-washed".
The tenant who works on cars, e.g. fixes beamers (see previous review) is STILL here using the parking lot as his personal storage space; he has at least 4 on more cars parked on a regular basis, and basically pretends to move them by driving them around the parking lot every once in a while and sometimes parking them in a different spot...he's been doing this years...Management knows about it and apparently could care less, I've even commented on this in the yearly 'anonymous' tenant surveys. Overall, Mt. Laurel Crossing is relatively nice & quiet, bottom line, it all boils down to who your neighbors are right? Personally, I've wanted to move out for a long time, however I am thinking long range and my goal is to relocate to a different state. I continue to rent here merely out of convenience. The location works for me, with it's suburban feel, yet commutable to Philadelphia, NY, etc. Honestly, I do not think it's worth the money and each year I vow to get out, I am closer to making this a reality, as rent continues to increase, while service continues to decrease, (not to mention the undesirable attitudes and behaviors of certain staff members). My opinion is some people just aren't professionally/emotionally equipped for the job and probably should not have been hired to begin with. It is certainly unacceptable to be blatantly rude and nasty to tenants (I have experienced this), but I have also experienced the professionalism of one (and only one) very lovely person, who stands out amongst all the rest, I have also indicated this in my customer surveys. From what I've seen, I would be surprised if Lincoln Property provided any real customer service and/or management training to their staff. You pay extra $ for a garage, far too expensive, yet the apts. are small and some items can be stored in the garage along with your car. Nice to have your car protected from the elements and from peddlers dropping flyers on your windshield. What else do I like: Top floor, corner apt (you pay extra for that too). Overall, IN MY BUILDING, the tenants are working class people, majority over 35, who just want to come home to relax and enjoy peace and quiet after working hard. There are not a lot of college kids, little children, infants, dogs, you know those more prone to moving in/out a lot, making lots of noise, having a bunch of company, etc., Police drive through every once in a while. The workout facility has been updated with new equipment, it is very nice, however, it should have been done years ago, and there used to be TV's mounted, but they did not replace them when they remodeled. What do I not like: Kids & adults playing in the parking lot in warmer weather, skate boarders, Solicitations, someone is ALWAYS leaving a flyer on your door, or knocking to ask for a donation, Rent is too expensive, New thing they're doing with letting tenants leave garbage on the porch for pickup, disgusting; Loitering, some teens drive occasionally use the parking lot as a hang out, Anyone fixing cars in the parking lot, Not a fan of dogs, Neighborhood kids use the iron fences as a 'walk through' as a short cut; I've witnessed the landscaping and renovation guys urinate in the grass; I can attest to both past and present Office & Maintenance staff, the good, the bad and the ugly. While the property has undergone some updates and looks good, I am sure the rent increases and extra fees now are due to this. Yet I also want to give credit to some of the staff b/c I'm sure it is not easy to deal with all tenants and to please everyone, however what I think is key is for the staff to remain polite, don't lie or be condescending in your behavior or body language.
Maybe 3 1/2 stars is fair rating. I am a long time resident of what once was the best dog-friendly community around. It is and always has been expensive, With first management team before the manager's tragic illness and death, this place was the place to be and the money was worth it. Now, these folks are not nice after you sign the lease... They are inept at basic functions. (Example: took them 5 months to get the renewal of my last lease done properly. Nothing had changed from prior year and it took five tries for them to get it right. I could have left it as it was and saved $450 a month, but I'm an honest kind of guy. Now, there has been a series of managers and rental folks. They are not as friendly nor knowledgeable about basic renters' needs and expectations as the last crew. The units are built with lousy sound protection. No concrete or sound protection betweeen floors and walls makes for a tense time if your neighbor likes her boom box, is a night worker so is playing tv or radio or stereo during her waking hours which are 2 - 4 a.m. Now, management so far has been responsive to a degree when there are more serious problems, but even the maintenance has fallen in par. I had a clogged bathtub and the guy took 1/2 hour in their to snake it (gie me the snake and it would have been ten minutes) and he left without cleaning up the mess. There ws hair and Stuff left all over the bathtub. I did not pay 30% over avg price for a rental to have poor service. Would I rent here again? I don't know. There's yet again a new management team and we'll see if things turn around. From little things that have happened, I'm not optimistic. This is NOT a kid friendly place. If you have kids and are not on the ground floor there may be a noise problem from their kidlike running around if they are up late byond someone's normal quiet time. The neighbers above, next door and below can hear you if the noise level rises even a bit above normal speaking or volume. I would not recommend this place for families with kids. No playground and too few other kids and small size, although lovely of the rooms in every size apartment makes for a tough time in the winter, or rain, or hot heat. The pool is lovely and that is nice, but we are also 3/4 mile down the road from a swim club, and that's nice too. Same for gym. Withfive gyms within 2 miles of here, the in house gym is nice, but not a factor for me since good, cheap gyms are a stones throw away. The landscaping is inpeccable and the light in the numerous windowed units do make this place special for me. I also like the dog community. People are generally respectful and the poop situation is rarely a problem if ther hasn't been a snowfall... Very transitory place. Lots of people here from armed services bases nearby who are deployed and gone before you know it. Heavy turnover and recent large number of vacancies compared with waiting lists in my day are also of concern. things like allowing a guy to hrun an autommible repair business for bmw's taking up a couple or few gaarages and at least five auto spaces that I'v can't help but notice is rather odd. I did not pay luxury rates to be living next to an auto garage, even if it is beemers.... the guy isn't even friendly... So, I will likely take advantage of the economic changes and buy a small condo rather than renew a flease when it is up because I don't think I am any longer getting my value for my money. This place was as everyone said in early year notes, quite exceptional. But they aren't back to that standard yet after the chaos of the turnover of managment two or three times in 2-3 years. time. Dogs love it...... for a fee!
It's Saturday night at 5:30pm and An calls the co-signer (me) of the rental unit to say she has no contract and will be taking an additional $150 per month from the deposit to pay the $150 added charge for going on a month to month lease ($600 for the 4 previous months). The tenant, a responsible working 26 year old, has discussed this issue four months ago with the property manager who has been out on medical leave... and, there has been NO communication within the office personal, so they feel they have the right to call and harras the co-signer on a Saturday evening WITHOUT even checking with the actual tenant first. For the past 16 months, the rental payment has always been made on time, in full without incident. Corporate has been made aware of this inexcusable incompetence. As a property manager myself, I could never treat honest, timely paying tenants in such a rude manner when in this tough economy, it's so important to have positive communication and commend your paying tennants. I would NOT recommend this property to prospective tenants as even if you pay your rent on time, you will be harrassed and treated rudely by their poorly run management. If I could have given Mt Laurel Crossing less than one star, I would have... but it wasn't an option. There are other properties nearby where management values good tennants...