Dog crap everywhere. If you can't see it, you can smell it. People leave trash outside all weekend, because they're too lazy to walk it to the dumpster when there's no trash pickup. Overrun with loud college kids. Office employees mostly inept. Not worth the money!
I was not impressed by the way my lease was handled by the staff. The initial apartment I had reserved and put a deposit down for was given away to someone else. I was furious, but since I put all my eggs in one basket, I resigned myself to accepting a more expensive apartment in the complex for my short-time stay. I eventually finished my lease and returned my keys in person; the staff calls me 2 weeks later and says, “We need to process your move-out, but don’t have your keys”. Although the grounds were well maintained and the gates added a sense of security to living there, I do not plan on recommending this apartment complex to any of my colleagues or close friends/family members.
Arden Park is a wonderful community with friendly staff. The units are gorgeous with elevators and valet trash pick up. The manager of this community really sticks out to me. When I moved in she was extra helpful and friendly. You can tell her staff is dedicated to providing excellent customer service.
If someone asked me about living in these apartments, I would tell them that they are beautiful, have amazing amenities, and keep up the gounds very well. But thats just it. Its all asthetic. Unfortunately, these apartments were not built with noise from neighbors in mind. When my neighbors above me walk around, the bottles on my island rattle and you can hear every single time they shut a cabinet, close the door, when people knock, even when they tinkle in the bathroom. I have complained to the from office AND all 4 managements they have been through since moving in but nothing gets done. Neighbors continue to be obnoxious until 1 am or later in spite of all efforts to ask them to respect quite hours. Don't bother calling for the courtesy officer, because the "agent" who receives the after hours call won't call you back. SAPD had to come out and ask them to quiet down and they still didn't. I won't bother trying to tell the front office AGAIN since its a waste of my breath. Long story short, this is a beautiful property with beautiful views, and a great location and if you love listening to your neighbors conversations through the walls, you should definitely move in. If you want to live in a place where the rules are respected and the front office will help you resolve issues, this is not the place for you. If I could give it ZERO stars, I would. A few more notes to add while I'm at it: 1. The walls are painted with a matte color paint and god forbid if you get anything on it because ITS NOT GONNA COME OUT. My dad accidentally spilled a milkshake and now there are horrible splatters on my wall. 2. When I decided to move in, I was so excited that I would have a whirlpool tub just like the model I was shown but I found out later that ONLY CERTAIN BUILDINGS have these tubs, not all of them, including mine :(. Make sure you ask about that if you expect it. 3. We have an incredible trash pick up service but if you put your trash can out before the hours of 6-8pm and leave the trash can out after 9am the next day, they will fine you for it. 4. Paying your rent: When I first moved in, the front office had the ability to run your card for payment. They quickly did away with that and have an online portal which you can pay A CONVENIENCE FEE in order to pay your rent. Its $1.95 to pay your rent via echeck (bank account), $3.53 for Mastercard, $18.25 for Visa, and 3.53 for discover card. I guess I will take a check to the front office from now on. 5. This last one is not going to be a big deal for many people and i completely understand the property's stance on this but I'm gonna add it anyway. Many people have Nest Thermostats to help them save on electricity. CPS even gives you a discount on your bill for using it but you CANNOT use it at this property. When I tried installing mine ( I have installed my own several times with no problem) I blew a fuse and had maintenance come fix the issue. The maintenance guy told me that since this property was new, I could not use my equipment as it would void the warranties in place for their own. I understood completely. You won't be saving any kind of money by living here. Choose somewhere else. I will update this upon move out.
ONLY BEEN HERE FOR A SHORT WHILE...HOWEVER...I LOVE THE VIEWS...IT'S VERY QUITE FOR THE MOST PART AND THE TENANTS ARE PRETTY FRIENDLY...ALWAYS GREETED BY STAFF AND THE LOBBY AND GREEN ROOM IS A GREAT PLACE TO STUDY OR JUST SIT BACK AND RELAX...LOVING MY STAY...GREAT WORKS TO THE TEAM...#TEAMELYSINROCKS!