Well where to start? First as almost all the reviews and residents have said the new staff is horrible, really, really horrible. They will smile and act nice when you come in asking about the apartments, the office area/pool will look nice. That is because that all they do is blow the leafs off around the office and pool. If you go thru the gates during the day you'll probably see maintenance man standing around talking and washing their personal cars. Oh, yes, the maintenance man, half of them barely speak English the other half will talk in Spanish with others, and when they do come in for the problem you need it taken care of about a week or more ago, they actually get on the phone with their wife/girlfriend and tell them how got to fix this problem and they will be able to go and do the thing they were planing to do. That sadly means a half ass job, which for you means couple trips to the office for you(oh you tough someone else? No your paying them rent and have to put in work for what your paying for as well), hearing all the promises, and then there is waiting times, did I tell you about the waiting times? they are long, very, very long Also if you have an emergency, oh I don't know, like the AC decides is old and like to take a brake from working at 9pm, which means you are sleeping in hot, sweaty bed as they don't have a emergency line. Yes the time they open is when your "emergency" will be "taken care off" after talking with everyone who works there about their plans and family problems, they might show up at the end of the day, and if you happened to have an emergency and you run up to the office at 8:30 am you be told to cook fudge(not really cook but to f off, yep) by the people drinking their coffee and that they open at 9 am not at 8:30 am. Sadly that mean you have to look up city health codes if you have a infestation(oh not it not only roaches, it mice and squirrels and frogs). Now about that nice pool, yes it nice, but not Sunday or Saturday you will be amazed how much people can drink and smoke(no silly, it not tobacco the people out there are smoking ;) ) on Monday when you go to the gym in morning, well what I mean going to the gym is really going and coming right back as the keys will not work. Yes the same keys that will not work on the gates either, but hey who need the keys to open the gates when they are broken and wide open most of the time. Oh I forgot to tell you how your apartment will smell of your trash as the trash man is always late and sometimes they decide to take a day off or miss your trash, that smell from the bag next to your door on a hot summer day will not only go into your apartment but also the neighbors will blame you and the office will tell you some illogical things and you will be at fault for it, I guess, somehow I think. Also good luck washing your car there, as that spot is always used for a parking space, meaning there is always a car of maintenance man washing his car there. Now back to the smell you be reminded of how bad things might smell every time you check your mail as it right beside a large garbage disposal (oh just thinking about the people that live close to it, or the mail man) that is overfilled most of the time. Please there are other places, look around with out the staff showing you the place, and drive in during the midday and close too midnight on a weekend and see your self or talk to the residents you see around, they will tell you. Also should mention the high cost and cost of renewing...no it flies every time you resign your leas with them for another year...that was a bad idea or when you sign a new one(all of the sudden the price might be different). Don't go thru all the trouble or believe what they say in the office. Don't bother and go somewhere else.
I have been living here for the past one year and I have seen the change in management. The old management was very friendly and as other reviews I don't like the new management. They take like months to get problems fixed like the water was leaking and they took like 5-6 weeks to fix it, same thing with AC. Some of the apartments are poorly build and I think I'm living in one of them as the electric bill is very very high. I have a single bedroom 750 sq ft apartment and I get electric bill an average of about 150$, that is high as per the electric company and though I have complained so many times about it, they do nothing...huh.. The only reason I still want live here is the location of the apartments, mall is right in front, there is AMC, and a small beautiful park and everything is just nearby. The new apartments are nice and spacious and I'm waiting to get moved into one of them.
DO NOT RENT HERE!! Its super awful now that new management has taken over. I've lived here for over 2 years and liked it before the new management company bought out the old one. They are extremely rude and not helpful at all. They do not give courtesy calls when they are going to enter into your apartment when you are not there. They are not organized in the office and when you have an issue you need to speak with them about they talk to each other in spanish first right in front of you. What are they saying that they can't say in front of me? They are very unprofessional. Definitely not resiging!
Do not move here. We are counting down the days our lease is finally up. They are unorganized, not friendly, they do not warn you when changes are being made until the day of, and the apartments are not well kept. Our electric bill is also sky high. I think these apartments are poorly made.
I lived here for a year in a 1x1 in the J Building. I never had any problems with the management. We had a small problem with bugs twice. Roaches when we first moved in and sugar ants several months later. Both times the pest control took care of it quickly. The gate is annoying and breaks pretty frequently, but the apartment itself was in good repair. Our upstairs neighbors where a bit noisy, but after I banged on the door at 2AM and reminded them that we live beneath them, they were much better. Really the only reason I left was because the rent went up. It is definitely expensive, but worth it if you can afford it.