My name is Carlo and I have been a tenant at Charleston Place for several years. I am writing this because I want people to know how wonderful my experience has been . Here are some of the things that have made living here such a great experience. The Home Properties rental office staff are always very professional and cordial. The staff is always well mannered and very efficient! Each member of their team has always made me feel like a valued tenant and has made living here a pleasure and a joy! I have the utmost respect,gratitude,and appreciation for all of the fantastic individuals that manage the place that I am proud and love to call home! I commend all of them for doing an excellent job and would like to thank you all for all your hard work,dedication,and commitment to all of the tenants at Home Properties! Thank you for being so great! You are all my touch by an angels and have been a true blessing! Kudos to you all! Happy Thanksgiving to you all,and God Bless

The staff and maintenance is pretty good, but if you live on the first floor, there will be rodents and bugs and they keep coming back.

They were pretty good when they were owned by The Donaldson Group. Very responsive to service requests, reasonable prices, and over all great staff. Since being taken over by Home Properties, they increased the prices dramatically, dumped the cost of water and sewer off on Residents when each unit doesn't even have a water meter, and required insurance when they previously didn't require it. The staff has been ok, but I wouldn't say spectacular. Not to mention, they don't even respond to half the service calls I place and when they do, its usually 2 days later. I can't wait till my lease is over. The first 4 years were great, but the new management company is running this place into the ground.

We had problems from the first week we moved in. We went into an upgraded super duper apartment and there were problems such as the dishwasher not being hooked up, the air handler condensate line leaking into the living room. The shower walls were always moist and they will not install shower guards (as per management). ...We were extremely displeased with how the staff handled it, as well as management/office people in the office. The maintenance staff comes a few days later and never makes an appointment. They just show up when they want and then when you call them back, they say, we had an appointment (which is never true- they never confirm). Oh, by the way, the lifeguards will not let you in the pool unless you get a pool pass (wrist band on). They don't care if you have your lease in hand and your apartment key (led to some inconvenience). Overpriced apartment. They avoid fixing things right (they just fix it quickly). Oh, and they raise the rent on you immediately as you will renew. they tried to jack our rent over 10% from one lease to the next (we were doing 3 month leases). (for the same apartment)