Today is my first day at the Villas after signing the lease papers, and I am regretting my decision already. The office managers are as unscrupulous as they come. My rent went up $116 after I had locked in a lower rent online. They threw a curved ball at the last moment with my movers waiting at the Gate. And get this...the manager threatened to retain my deposit if I didn't sign the lease and take the keys. I should've known when they had a sneaky availability policy. They did not give me the apartment I locked-in online. It had all options including wood floors and an attached garage. But lo and behold that apartment vanished and I was offered the exact same apartment on the first floor...except it costs more to have wood floors (they're cheap laminate by the way) on the first floor! That was their lame excuse. Please do not rent here!

I turn my rent in 11/1/14 the due date of the rent, on Monday 11/3/14 I receive a phone call/voice mail from Latisia the property manager stating that while my rent check was in the drop box for 2 days that the building was power washed and the check was damaged. I agree to write another check and no apologies are made for the inconvenience. On 11/6/14 i receive a threatening voicemail stating that rent was due on 11/3/14 and I was going to be charged for everyday that the rent was late. I call back to the office asking to speak to her about the message, I explain to Maria that it was not my fault the check in their possession was destroyed. Maria then tried to tell me i should have not turned my check in to the drop box in the rain, when I did no such thing and had a voicemail from her boss stating so. She then put me on hold and i spoke with their accountant Suzie Garcia, who tried to trap me into saying that I would not pay rent she was even trying to tell me the form of payment I should use and how It should be turned in. Suzie was trying to make their mistake out to be mine and that i should be penalized for their irresponsibility with payments. DO NOT RENT FROM THEM!!!!

The manager sucks! She promises to call back to settle matters but doesn't return calls or take calls even when she is there. Can't understand how such a feeble woman can be in charge. When you move out, make sure you demand a walk through. They will trick you into not having a walk through and charge you for everything from not cleaning toilet to windows. Never mind it was cleaned and maintained in better shape than when you walked in. Pay few hundred dollars more and check out San Sierra. They are run by professionals and extremely responsive. At Villas at Cypresswood they make it as difficult as possible to get things done, i.e., having to email or write in a work order request. We never had such a horrible experience before. Don't walk, run from this place!

I turn my rent in 11/1/14 the due date of the rent, on Monday 11/3/14 I receive a phone call/voice mail from Latisia the property manager stating that while my rent check was in the drop box for 2 days that the building was power washed and the check was damaged. I agree to write another check and no apologies are made for the inconvenience. On 11/6/14 i receive a threatening voicemail stating that rent was due on 11/3/14 and I was going to be charged for everyday that the rent was late. I call back to the office asking to speak to her about the message, I explain to Maria that it was not my fault the check in their possession was destroyed. Maria then tried to tell me i should have not turned my check in to the drop box in the rain, when I do no such thing and had a voicemail from her boss stating so. She then put me on hold and i spoke with their accountant Suzie Garcia, who tried to trap me into saying that I would not pay rent she was even trying to tell me the form of payment I should use and how It should be turned in. Suzie was trying to make their mistake out to be mine and that i should be penalized for their irresponsibility with payments. DO NOT RENT FROM THESES CROOKS!!!

This place is horrible, the management and office stuff are unprofessional and rude. They will rip you off with your deposit money. They will charge u for a new carpet and the paiting of the entire apartment and billed you for it. I will not recommend this place to anyone on earth. DO NOT RENT FROM VILLAS AT CYPRESSWOOD! Staff very rude specially SUSIE in the front office.