Over the past year my daughter has lived at the Lucerne Apartments in Brandon. Just after she moved in she was involved in an accident that was life threatening and was in intensive care for 3 weeks. Just after the accident I contacted the apartment manager Brittney. I am a cosigner on her apartment and needed to get in the apartment in order to take care of my daughter’s dog. She refused to let me gain entrance as I was not on the lease, only a cosigner to pay. I explained to her in great detail about the accident that my daughter had and that I just wanted to care for the dog. My daughter’s keys had been lost in the accident. Because Brittney had no idea what she was doing, she had to call corporate headquarter for instructions on what to do. While my daughter’s life was still in question, I spent the entire day back and forth on phone calls about her dog due to poor management. After I told her that I would be contacting PETA I was finally allowed to pick up the dog. We continued to have issues with them the entire time that my daughter lived there. Brittney has no management skills and obviously no training on normal people skills. I would not recommend these apartments to my worst enemy.

I had no problems while living there. I lost my job and had to leave early. I paid for my rent to the end of my contract and spoke with a associate about my situation. The manager applied $2000 worth of charges unexpected charges and threatened to ruin my credit. She wouldn't even try to negotiate the dispute. Way to crap on the little guy Lucerne Apartments.

sucks ,sucks,suks

Really nice apartments and amentities. They take great care of the property. Staff is always helpful and nice. I would definately recommend this place to other people.