1- When the owner came to inspect the upstairs flooring which is our ceiling we would then have to move to another apartment which was suggested but we would then have to put a $500 deposit plus a prorated amount plus pay the rent on the existing unit which at that time we were also told that this flooring and ceiling issues was not the apartment building's problem and nothing could be done. 2- neighbor park close to us and when an unfamiliar car parks in other peoples assigne parking spaces we call to let the office know and we are told to call the towing company ourselves. Hence making us do what the front office and management should do. 3 - Weren't telling us the rules about a gas grill vs charcoal grill then they tell the neighbors to call the Police to come and tell us to stop grilling. Then we go to front office and we get laughed at and it not funny. 4 - the pool is always with people in it, kids screaming and splashing at all times especially after the 9pm deadline, leaving trash and or leaving the pool dirty along with jacuzzi. in pool area says no food or drinks in area but yet tenants are bringing food and alcoholic drinks and sometimes leaving their cans there. 5 - neighbors smokes illegal substances yet your the one calling the police and again from the office they tell you to do all this and still maintain that the office and premises are watched by cameras and a patrolman/ security company. 6 - the washers and dryers have dogs and cats hair all over in sides the washers see through window and all over the screen vents in dryers and yet no one cleans them and or seems to care.
Customer service bad, neighbors breaks the rule and wen u complain nothing is done like talking to a wall any repair u need they say they won't repair it unless it's an emergency do wen ur ceiling fall on then they fix it . Its cheap but everything else bad I can't wait to get out
We moved in here because the rent was the cheapest we could find for the size while including central air. That's the only reason that I'm giving it two stars. Everything else was horrible. The staff was very nice when we were doing the move in procedures and what not, but as soon as we moved in, they completely changed into these awful women that wanted nothing to do with your apartment. We couldn't get them to put nearly anything on the walk-through list and had to argue about anything we asked them to put on it, so we're positive we're not getting our deposit back at this point. It's nearly impossible to get anything from the office as the office is almost always closed as all the employees here seem to be on permanent break or always away from the office, nor do they return your phone calls. They're very aggressive with their mannerisms and how they speak to you, as if you're lower than they are. It's also completely useless to put in a complaint as they'll just treat you more-so than before as if you were garbage. Expect to get the run-around on nearly anything you ask of them and don't expect them to ever be in their office. You can't complain to the corporate office about anything they do as well, so good luck with anyone in their office and hopefully you won't need to talk to them for much.
I am from Atlanta, Ga, so the most I could give any place in SD is 4 stars cuz everything is overpriced to me. That being said, you get more for the money here than anywhere else I looked at in the area and I looked at every place from La Mesa to Alpine. The area is safe, staff friendly, nice neighbors and speedy repairs.