Do yourself a favor and DO NOT even look at moving here. The absolute worst part of this place is the parking.... as in, there is none. You pay extra for a space--if one is available, which there isn't since I've been here--and if you don't have one you're liable to walk for blocks (not an exaggeration) to your apartment. Management's response? "People will figure it out." Not to address it themselves, just let their customers deal with it. Awful place.
In 2013, I lived in an apartment at Belara, which is owned and operated by Riverstone. Riverstone kept my full security deposit in an unlawful manner. Riverstone also required me to pay a $200 nonrefundable administration fee before I was provided with a written lease, which is a violation of RCW 59.18.285. Riverstone kept my entire security deposit, but did not specify why they kept the money or provide the documentation indicating there were damages or anything like that. This was very frustrating, because I had the apartment professionally cleaned before moving out. It is also illegal. A landlord is required to provide the tenant with a “full and specific statement of the basis for retaining any of the deposit” pursuant to RCW 59.18.280, which Riverstone never did. Also, these charges cannot be the result of normal wear and tear of the property, per RCW 59.18.260. I only lived there for a few months while my husband was on contract with the local hospital and there was no damage, nor did Riverstone ever allege there was! Riverstone just kept the security deposit without complying with the law. When I brought the mistake to their attention, first, they ignored my letters. When I finally got to talk to someone, the guy just didn’t care. Nor was he able to offer any explanation as to why keeping it would be justified. I think it was because he knew we had moved out of state due to my husband’s traveling medical job, so that we couldn’t sue them in local court. If you had similar problems with Riverstone, you should file a small claims case against them. I wish I could, but you will need to appear in person, and we’ve moved out of state. In King County, the cost of filing a small claims case is only $35, and you can recover this $35 if you win the case. In Pierce County, it’s only $39. File your claim in the county where you rented the apartment, as that is the one that will have jurisdiction over your claim. If you had a problem with your security deposit, the court can also award damages of up to two times the amount of the total security deposit. Small claims court is set up so that non-attorneys are able to file law suits. You will need to file a Notice of Small Claims form with the court and serve this form on Riverstone. A web search will provide the details you need. You can also contact the court clerk by calling the nearest District Court, who can answer basic procedural questions. The claims you will want to make may include violations of the statutory sections mentioned in this review, or your may want to file for breach of contract if there are other ways in which you feel Riverstone failed to live up to its promises. The other good side of filing a small claim is that Riverstone may actually listen to you, because if they don’t want to settle the matter outside of court, they will have to pay an attorney an estimated $200+ per hour to appear in court to explain Riverstone's unlawful and inexplicable actions to the judge. Good luck!
Over priced. Parking is hell unless you pay for a covered spot.
ABSOLUTELY HORRIBLE!.... I have never had to deal with anything like this before. i came in and was told that a apartment was available at a great deal and i gave the 400$ deposit and 90$ application fee and was told it was ours. 15 days before move in they called to tell me that the apt was no longer available because current renters "changed there mind" so i would have to be down graded to a 2 bedroom 1 bath and the price would be more! after days of arguing and unanswered phone calls i demanded a full refund. They finally called me back to tell me that i would not be getting my 90$ application fee because in there mind they are trying to "accommodate" me...please dont waste your time and money. The people in the office are only after your money and will lie to get it..
My only complaint is no parking. Otherwise this is a great place to live. :)