Management is unresponsive and will not try to help you out at all, they will not even return phone calls. The people that work behind the desks are extremely rude and act like you are wasting their time when you come in. They are not even trained to use their own computer system! Parking sucks, can hardly walk out to your vehicle without some person trying to act tough. I will put this in caps because this is very important if you have young kids, THERE ARE NO SPEED BUMPS AND PEOPLE USE THE MAIN DRIVE ( AND THE WHOLE COMPLEX) AS A RACE COURT. THERE ARE PEOPLE DRIVING ALMOST 45 MPH THROUGHOUT THE COMPLEX, AND I HAVE ALMOST SEEN A 4 YEAR OLD GET RUN OVER BYE ONE OF THE DRIVERS WHICH IN MY BOOK IS 100% WRONG! IF YOU HAVE YOUNG KIDS, PLEASE BEWARE OF THIS BECAUSE THIS IS A SERIOUS SAFETY HAZARD THAT COULD INJURE OR KILL YOUR CHILD. There has been vehicle vandalism, boat vandilism, and property vandilism on this complex and neither the police or main office does anything about it. Sorry for ranting but this is how I felt after my visit to Newport on the lake, the landscaping is amazing but looks are very deceiving.

Thank you. Carrie Green with your regional office has reached out to me. I really appreciate it! I'm still in disbelief on what happened when I tried to lease an apt. at this community. it took them 2 weeks to tell me I was denied acceptance because their system could not verify my credit history. the communication from the community rep and manager was almost non-existent. Apparently, they were not able to pull my credit report via Equifax (the only credit reporting agency they use) because it showed a "hold" on my information. I found that strange since I'd never asked for a hold to be placed on any of my credit information. they instructed me to call Equifax and get it lifted. I did and spoke to 2 people at Equifax that assured me there were no "holds/freezes" on my information. Just to make sure, I purchased an Equifax subscripiton so I could pull the report myself. I sent a copy to the Newport leasing rep. and was told they couldn't accept it from me. at that point I was told they were still working on the issue and that everything else was verified. I didn't find out until 3 days before I was to move in that there was nothing they could do, that the account was still showing up as "frozen" and that the problem was on my end. they instructed me to call Equifax again. I asked what the protocol was to get a refund for the $230 I had spent on app and admin fees and they said it was non-refundable. so 3 days before move in, I had no apartment and they pocketed $230 of my money. I have a 776 FICO, my credit and rental and mortgage history is excellent. I turned around and went to a Greystar property that same afternoon and was approved for an apt in less than 3 hours. the manager at Newport on the Lake will not return my calls or emails. I've never experienced this level of bad customer service ever. I hold my Texas real estate license and my daughter is a real estate broker so I know you can pull anyone's credit information with a social security number. I provided them everything they needed and more and to say they wouldn't accept my Equifax credit report because they couldn't pull it themselves and then tell me they couldn't refund any of the app/admin fees is highway robbery. I plan on reporting this to the Houston Apartment Association and to the Better Business Bureau, unless someone from Cortland Partners is reading this and can help me.

I'm really enjoying living here and will more than likely renew my lease when it is up. Its scenic, quite, and clean. If I ever have an issue its handled promptly and professionally.

The apartments are nice and the grounds are pretty. The management is ridiculous. We walked in the office and there were two people working there and they looked extremely rude. A girl asked us what we needed and she just started talking and did not stop. She was telling us she didn't know what the prices would be around the time we would be moving in because they were going to be renovating and she had no idea what the apartments would look like when we asked to see them. She finally decided that she should show us the apartments and she rushed out in front of us and she was talking and we couldn't hear anything she was saying. She wouldn't hold the door and was in a total rush. We walked in the model and it was really nice, but she just stood there waiting for us to stop looking around. I don't really understand what apartment management teams don't understand about customer service, but to a lot of people I know it's extremely important. I don't care how nice the apartments are, the management is horrible. I would check other apartments around the area. The Marquis on Park Row apartments are nice and the management is too.

We have lived here for 4 months, having moved from a Greystar community in Austin, where we lived for 2 years. Greystar has taken over and is agressively turning things around from the previous management. We moved here specifically because it was Greystar, one of the largest, most respected management companies in the US and our experience with them in Austin was fantastic! (Prior to Austin, it had been over 30 years since we had lived in an apartment and, having heard stories from our kids, had not looked forward to the transition to apartment livng ...e were going to be tough to please.) From having talked to MANY residents about the way things used to be with the old managment, the Greystar team, Christina & Lauren, have done a great job of turning things around in just 5 months. Living on the lake, with the very friendly ducks at every turn, has been a delight. The upscale community is a mix of younger, upwardly mobile and more mature adults. The complex is developing a sense of community with a lot of friendly people who are eager to meet you and who watch out for each other. The management is instituting an increasing number of clubhouse nights and events to get together, eat and meet neighbors ... e.g., Yappy Hour with treats for both dogs and their roommates, free Saturday morning breakfasts, wine tastings, etc. The community is peaceful, lush,clean and very well maintained. We walk our dog every night and never give safety a thought and the managemant has been easy to deal with and VERY responsive to anything asked of them. And then, there's the maintenance guys, Rafael & Luis ...they have been outstanding, very friendly and respectful, handling any of our requests almost immediately. Overall, if we had to make the choice again, we would eagerly choose the same place. It's just a fun place to live!!!