Horrible!!! Apartment was infested with roaches that i noticed the day after signing the lease. Had to threaten a lawsuit in order to be allowed to switch apartments. Staff is rude and unprofessional. They lied about having verizon service available when its not (only phone service, which they neglected to mention). I am absolutely moving once my lease is up.

Impressions has recently gotten new office staff and they're all terrible. They're unprofessional, rude, and can't take responsibility for their mistakes. They also just give packages away without checking ID's, which is completely ridiculous. They have no idea how to run a leasing office.

Please do not move there!!! These people are very crooked, they will nickel and dime you for the whole entire time you are renting from them paying my rent on time . This was the worst mistake I made for my family! I had to pay 27.00 for legal notice fee , I was accused of not paying my rent on time. January 1st 2013was on a Monday, office was closed. I arrived at the office January 2, 2013 10:30 am when the office opened. I was told by the manager I have to pay legal notice because it had already gone out? At 10:30 in the morning? They had just arrived at the office with a coffee still in one hand, jacket thrown on the back of the chair, I protested , this is not right , said with a smile you should have put the rent in a drop box that was just put up over week. end that I was not told about. Remember I was there when the office opened. still had to pay legal fee for some notice that was not sent out yet. I received my notice the following Monday. Please do not rent from these people are thieves!!!!! I am going to make a package and send to the news media in Newport News, Virginia. I am still kicking myself for this horror. I moved out at the end of May got a call today from them ..saying I owe 269.00 for a in in the carpet, I stated we did a walk thru there was no stain! I was told ...It was a outside company,so They say, what the heck! Then in the same breath I was told I owe for the water bill, well the rent and water is paid in the same bill, Oh he said , I can take that off.. the question is why are you charging me for a bill already paid 2 months ago!!!!! I owe nothing, They do not want to give me back my deposit! People just don't do it!!!!

Awsome place to live the mangmnt staff is so kind and thoughtful of there clients its amazimg never lived at a better place.

As a student attending CNU, after the first two years of living on campus you are on your own finding a place to live for the next two + years... so I thought that Waverton was a good place to live for the next semester and a half I had to finish up school. I was DEFINITELY WRONG... I already had a bad feeling the first day we moved in. We didn't have a washer and dryer as promised. I went to the office and manager was RUDE to me. As a paying customer even if its just the washer and dryer and I wouldn't be using the first day I moved in, you should be nice to me, I am PAYING you for rent after all. So finally we received our washer/dryer unit... there was a management change because like all the other reviews, their management was HORRIBLE. Even after that, the office was still unfriendly and never helped, especially after we got robbed from the hours of 5:45PM -8:10PM. Nothing was done. There wasn't added security or lights added to make us feel safer... there wasn't a way to get out of the lease and rather feeling unsafe and unhappy we decided to move out before our lease was up. I HATE WAVERTON PLACE and I would never suggest anyone to live there!