I usually don't comment on any posts online but I feel compelled to do so after reading some of the posts regarding Polo Park Apartments on Jackson Downs Blvd in Donelson/Hermitage. I apparently live in a different community than some of you do. I cannot believe some of the comments I have seen on this website! I have lived in apartments in earlier years and after down-sizing from being a homeowner for many years. I have never had issues with the facility and certainly not the staff in the seven years that I have lived here since United Dominion purchased this property. I lived here for two years prior to their ownership and there were certainly issues THEN. I left the property to move to another apartment community which was gated. That was a bad experience also. When I heard that Polo Park had changed ownership and that United Dominion had purchased the property, I decided to check Polo Park again to see if things had changed. I really love the location being so close to the airport, I-40, and Briley Parkway. Shopping, grocery stores, and restaurants are all nearby and convenient. I found lots more in the way of amenities and services. But the most impressive thing I found was the management and staff. From day one, any issue that I have had have ALWAYS been resolved within 24 hours and usually the same day that I requested service online. This community has recently undergone a complete upgrade of services and amenities after only six years of it all being completely re-newed and upgraded, Entire clubhouse, all workout equipment, pool surfaces, walkways, and the resort-style furnishings on the sun deck and pool areas. You will NOT find any location that is better cared for. Yes, the racquet ball court was closed for a while but it is hard to upgrade while people are playing on it. Yes, the indoor hot tub was closed for a short period, but then again it is difficult to re-tile and seal a hot tub while people are in it. On very rare occasions the pool may be closed. Being a former owner of an in-ground, I know how difficult it is to maintain the water quality and keep it healthy and safe. Pools have to be SHOCKED with high-power chemicals at least once a week to keep it safe. NEVER leave anything in your car of any value and set your security alarm. There is only so much anyone can do to keep this community safe so be very aware of your surrounding especially if you are out at mid-night or four a.m. I leave for work at 4 to 4:30 each morning and always look around and have my keys ready. Some of the recent police presence was due to the death of my neighbor and I subsuquently heard that we had had another death in the community- both were natural causes. The staff has advised me that they have requested more patrols, also. Get real, folks, crime is happening everywhere regardless of the location. When I lived in a gated community, crime was worse that it is here by far. Rent complaints really surprise me. Have you shopped around? Do you know how much rental property is in demand?? Yes, I would like to pay less but this is not going to happen, I find Polo Park rental in line or less than many that I have priced recently since my lease renewal is coming up. I have never had an electric bill higher than $70 in a single month ( and I run the a/c on 69 degrees in the summer). I use bleach to clean the bath once and month and rinse and have no mildew issues. Just saying... Sorry for the long post, but I really like living here. How many places do you go that they know your name and treat you as well as the staff does here? Very few, I think. Frankly, if some of you are so unhappy, please don't renew your lease and move somewhere else. Then you will realize how much better it is here than many other places.
I have lived at Polo Park for a year now, and have had no issues - other than parking sucks. All service calls have been handled within 24 hours, and the staff has always been great with any questions/concerns I had. Yes, there have been break-ins, but coming from someone who has lived in the Hermitage/Donelson area the majority of my life - that is something to be expected in this area. This complex has had the least amount of crime compared to the others I have lived in, in this area.This is not a gated community, folks. Don't walk around alone in the middle of the night.....travel in numbers. And don't leave valuables in your car. Common sense. Also, yes there is a weird smell - it's from the river. It's always been like that, from here to Clarksville - it smells. Management has no control. AND, I have seen complaints about the airplanes........THE AIRPORT IS RIGHT AROUND THE CORNER. Hello? I am giving 4 stars only because of parking. I think every apartment should have at least 1 assigned spot, so you know you have at least one spot when you get home, especially at night.
I have lived here a year and just resigned for another year. It's a great place to live and the staff is awesome and friendly. The few issues I have had have been handled quickly and effectively. I don't typically write reviews but when I saw the negative feedback on Google I had to correct it. This is an awesome place to live.
The air and heating costs double what I paid anywhere else in the city. The bathroom also developed black mold.