I've lived here for 2 years and can't wait to move this May. Rent increases every year, no re-signing bonus and the amenities decrease on a monthly basis. The management kicks adults out of the pool/hot tub at 9 pm sharp, the free car wash facility hasn't worked in months, the bbq's are always out-of-service and management keeps removing extras like water bottles and towels in the gym. The only good thing about this apartment is how close it is to Cool Springs.
If you move into these apartments, don't say that you weren't warned. The management here is a total mess. They don't know how to run an apartment complex. The club house is nice, and yes they offer a lot of activities, but I do not live in the club house. And plus, every few months they reduce the amount of time you can enjoy the amenities. If you have tons of money that you want to get rid of, this is your place. Otherwise keep on searching. I pay a ridiculous amount of money a month for an apartment that apparently has no insulation. If you move in, buy some ear plugs.
They will nickel and dime you on every expense. The trash pick up is ridiculous, you get charged a monthly trash fee, everyone puts their trash in one bin and it gets backed up and is all over the ground on a regular basis. Rent goes up to ridiculous rates, totally not worth the money. Please beware of this complex, it is not a great living situation.
I have lived at the Venue Coolsprings for about one year now. When viewing their apartments, they were the nicest people and really made me feel great about moving into my brand new one bed room apartment, that I pay very close to $1,400.00 for. When signing my lease I stated that I had two dogs, I specified their breed MULTIPLE times on several documents, even showed them pictures (because they are my children to me) and they all thought they were soooooo cute...the day that I move in they "magically" seemed to have lost my paper work. I rented a U-haul for only x amount of hours, and had a friend driving the U haul for me in 100+ degree heat, they would not let me move in at my scheduled time, due to their lack of keeping up with paperwork.....and so I sat in the U Haul waiting for the paperwork to he "processed". They were very apologetic, though. About a month later I get e mail from management stating that someone has reported two "pit bull" dogs on my porch, and they asked if these were my dogs. I kindly replied that, if she would look at the paperwork that had my move in time post poned, that she would know that my dogs we indeed NOT pit bulls, but American Bull Dogs. They ended up making me go and contact my vet to have them send over paper work stating their breeds. All ended up fine. But I don't feel like thats the quality of service I deserve when I pay about $1,400.00 for my one bedroom, they should look at their paperwork. A few WEEKS go by and I am walking my two puppies and out of no where some man appears from behind the building next to me, I was startled, and ONLY because he had a MAA shirt on (MAA name of management of complex) did I know that he works for the property. He asked me to pick up after my animals. My dog had just peed, so I stared at him blankly stating that I can not pick up dog pee. About 3 days later I recieve a $25.00 bill stuffed in my door....for not picking up dog waste. Needless to say I was LIVID! I called and I told them unless their was video proof there was NO way they were getting $25.00 from me, I pay too much to live here to be treated like I am in prison, especially when I ALWAYS pick up after my dogs. I have a huge basket of doggie poop bags and always take 3, because one of them always poops twice. The manager was very rude to me and stated that no matter where I walk my dogs it is a State Law that the waste is picked up after, and even asked me "Didn't so and so (forgot name) follow you and ask you to pick up after your dogs?" I laughed because in what manager's mind is asking if someone "followed" you okay, especially where you live and sleep? She was meaning the man who came out of no where when walking my dogs...I stated to her that there was NO issue with my dogs waste not being picked up, and that there is literally dog poop EVERYWHERE around the place, and that I simply refused to pay that fee, I don't just have $25.00 to throw out to an unconfirmed accusation. She spoke to me later stating that the managemnt "above her" said they would waive the fee this time, and that since I expressed my concerns as to how unhappy I was here, that I could move out at the end of the month, with no penalty.... at the date she told me, it would have only given me about two and a half weeks to move, and find a new home, I declined on that offer. After that I was continuosly followed around by there male workers on golf carts when walking my dogs. I feel 100% harrassed living here, I feel like I have no freedom to be relaxed because anything I may do, is being watched. While the place is very well maintained, and have up to date style features, nice ammenities, etc.... all of the trouble and anxiety they have put me through simply hasn't been worth my almost $1,400.00 a month for a one bedroom. I don't recommened this place to anyone, unless you have no pets, no children, and lots of money to blow. It's amazing how nice people will act to get your money.
I had one of the very first units here, beginning in January 2012 and ending May 2013. About 3 months into my lease, I got a shih tzu puppy. Being in a brand new apartment and trying to do my due diligence, I kept him at my sister's house for the first month for house breaking (she has limited carpeting). I paid an additional one time PET FEE of $350 when I got him, in addtition to an extra $20/month in pet rent. Upon leaving, management insisted the entire unit need to be recarpeted since I had a pet. My dog grew to be exactly 7 lbs and literally, may have had an accident 2 times on the carpet. There was no need to recarpet the unit. I have been charged $950 for recarpeting without question, evidence or any means for recourse. And since the original $350 was worded as a FEE and not a DEPOSIT, it could not be applied toward the $950 recarpeting charge. In short-- these are nice apartments but put money in escrow since you will be looking at hefty charges upon leaving. Wish I'd been made aware ahead of time.