My husband and I recently stayed at Mondrian South Beach for the first time,and it was our first visit to Miami. When we arrived at the Hotel ,we were greeted by Robert who was very welcoming and immediately made us feel at home. It was just the beginning of a great experience. We were also met by the manager Omar who took charge of our experience and followed up with us through out our visit,to ensure that we had great satisfaction. He upgraded us complimentary to a beautiful suite that offers magnificent views of the Bay. Dwight the valet made great recommendations to shops and restaurants and was also very friendly.We enjoyed our massages in the Spa. Thanks for a great experience and we can't to return.
BEWARE! SECURITY DEPOSIT SCAM. This hotel charges you a ridiculous security deposit and then keeps it, claiming bull shit reasons like towels were missing or you drank the liquor, neither of which occurred. When you object and deny the reasons, they claim their policy is to not refund the security deposit. I will be suing them and reporting them to the Better Business Bureau. The hotel does not look like anything in their photos, they have the most rude and incompetent staff I have ever seen at a hotel, and they are nothing but scam artists. They ripped me off of over $300.
I was a bridesmaid in a bachelorette party that reserved a cabana at the Mondrian Hotel pool in early March of 2015. When we first walked in, it wasn't hard to see that the hotel itself was beautiful and decorated in classic South Beach style - lots of white and very modern - which we loved. We walked through the lobby and out the back doors to the pool area and were immediately impressed. The decor was classy and clean, and our cabana was perfectly placed with a waterfront view. David, who worked with our Maid-of-Honor in planning our event, was more than accommodating. He was friendly, helpful, and seemed genuinely interested in making sure we had a wonderful day. Our server Gina was as sweet as can be, quick with food and drinks, and very patient with such a large group of girls. We loved her so much that we tipped her on top of the 18% added gratuity. To anyone visiting Miami, I would definitely recommend making the Mondrian a place that you spend a day at. We plan on coming back soon! Thanks for the fantastic afternoon!
Great hotel, one of the few where you can enjoy a great sunset on the water in Miami.
The experience was awesome!...I was close to everything thing....the beach, clubbing, restaurants, shopping..and the staff was GREAT!..I'd loooove to come back and stay at the Mondrian again!