I love living at Hawks Pointe II. I love the leasing staff who have worked with me through some very difficult times. I love the amenities the complex offers. I love that I am pretty much in the middle of the city, not too far from downtown, and not too far from work (in West Lawrence). Everybody has been wonderful, including my great neighbors! I HIGHLY recommend these apartment complexes!
While the staff is very friendly and my apartment is nice, I have had extreme trouble with maintenance. After three complaints I was finally able to have someone work on some of the problems we were experiencing, but no follow up has been done. The maintenance worker, who was extremely nice and did a great job, seems to be overworked and did not have the right tools to fix everything. For instance, our bath tub faucet has been leaking since August 15th and we put in a request right away. The maintenance man worked on it for 20 minutes or so before deciding he would need different tools. Our utilities are included, but it is a waste of water and the sound is annoying. There have been numerous other requests put in from which we have never heard back. The only reason we got some of our problems fixed is because I went in three times to ask for help in person.
Had a lot of problems moving in but most of them were fixed. Still some problems brought up that we asked to be fixed that have yet to be attended to. Notice for bug extermination posted but no one ever actually came to do that. Besides that all the employees have been friendly and helpful when they can.
the office staff are very helpful and kind. they are always happy and never not help without them and their positive attitudes this apartment experience would not be the same. teddy and his staff are the best to run the apartment office.
Always a friendly smile in the office. The maintenance team is always prompt and never intrusive. There is always some sort of event going on with delicious food. A great place to live and be a Jayhawk :)