My first bad experience with this apartment complex. My move in date was 03/28/16, I did everything that was asked of me to move in. I paid everything they told me I had to pay.. I received a phone call on 04/06/16 from one of the young ladies in the office telling me she made a mistake on my rent to offer and I owe them 250.00. Now, how is her mistake going to cost me more money. I try to be a very positive person but this just took me for a loop. I am thinking about talking to a lawyer about this because all my documents were signed and this was her mistake not minds that should be a lost for them not me.. Also, when she called and I wasn't really understanding what she was talking about, it seem like she was getting a little aggravated. I haven't been here a month yet and bs is already starting. smh be fair to your tenant's This is not fair to me!!
If I could give this place worse than one star, I would. Apartments have cheap flooring, cheap appliances, and the bugs are OUTRAGEOUS. We had roaches in our apartment the entire time we were there. We brought it to the staffs attention the day after we moved in and it never got fixed, despite paying every month for "pest control". We personally bug bombed the apartment twice, and nothing helped. The staff was always rude. Worst housing experience I have ever had. Do yourself a favor, and do not move here.
Office staff is rude and disrespectful. My payment was due on the 15th, paid on the15th and still charged a fee. Office refused to give corporate office Contact information.
I still currently leave in St. Andrews Commons. And I can't wait for my lease to be up. The office staff is very rude and racist. It is supposed to be a gated community but the gate is always broken. And the rent every month is NEVER the same. This is by far the worse apartment complex I have ever lived in!!
My husband and I have been living here for two years and haven't been compelled to move yet, so that's got to be a plus right? The complex it's self, though it looks nice on the surface, has been going down hill since we've been here. There is a pool, gated entrance, car wash station, fitness center, and generous sized homes with washer/ dryer hookups and screened in balconies. It would all make the rent very worth it if things were kept up. It's simple things really, like the tennis court needs a good power wash. There are so many layers of mucky slimy grime on the ground in there that if it so much as drizzles the ground becomes too slick to walk on (then you fall in the muck and are covered in the said muck.) The pool area used to be beautiful. Resort style they call it, and it was. Now the chairs are falling apart, garbage is everywhere and the pool is always way to filthy to think about getting in. Looking more trashy than relaxing and inviting if you ask me. The gate in front is completely pointless. Nobody ever has a key card so each night 5-10 cars line up and wait for someone at the end of the line to get out of their car with their key, walk to the front, and let everyone in all at once. Not that I know this from experience or anything. Also, the water hose is always cut or missing from the car wash anymore and the hose on the vacuum has been missing all summer. So it's pretty much pointless by now too. They are changing the code to get into the fitness center so often I gave up trying to keep up and just don't use it anymore, who knows what the code is now? Plus it's kind of lacking anyway. They say people who don't live here keep trashing the place. Maybe a better solution would be a key card entry instead of an ever changing code? Just my idea. As far as maintenance goes, the guys are very nice and they are always out in a very timely fashion to look at your problem. If it's a simple fix and they know what to do, great, it'll be fixed before you know it. If they don't however, forget it. A piece in my living room window broke this spring (5 months ago) and I was reassured they had their window guy coming out to take a look at it. Never happened. Still won't stay open. I'm sure they have a lot to do and just forgot. I'll probably bring it back up this fall when it cools down again. I really need that window to open considering the one next to it has a busted screen and lets all kinds of bugs in. (Also asked to have fixed last year, guess a new screen was too expensive.) Other than all that, and our current bed bug problem that is taking entirely too long to get resolved, We are comfortable in our apartment. The staff is really nice, we've never had any serious issue with the people currently working here, the neighbors are great, it's a nice quiet place and hey, the landscape is very pretty, especially when you compare it to what the world looks like out side of the gate. This place has a lot of potential, it just needs a little bit more care and upkeep. I get it, running an apartment complex is expensive.....but some things just have to be done if you want to stand out from the others in the area.