It seems like there may have been some teething problems in the transition to Starwood. I stayed there last night and loved it. Management has clearly listened and turned things around. This was one of my top Starwood experiences. I arrived around noon (early I know). The woman at the front desk was very gracious, offered to let me wait in the lobby and even turned down the volume on the music as I had a conference call. When she let me know my room was ready, she had upgraded me to a suite (great to be Platinum). The room was on the top floor and stunning. I felt more like I was in a nice apartment than in a hotel. Although it was a short stay, everyone I interacted with was truly gracious. The hotel was spotless, the location is fantastic.
Given the hotel's age I can excuse some of the maintenance issues (flaking paint, musty odors), but there are some basic amenities that are just flat out lacking. I fridge in the room would have been nice, but that too I can overlook. However, NO ICE??!? If you're not going to give me a fridge, at least give me ice! That said, the location is pretty unbeatable. Now I know why it was so inexpensive to stay here. However, that will not happen again. The extra money spent on the Westin or Hilton will be well worth it.
A home away from home. Cozy chic hotel with a throwback feel to the 20s Chicago era. No nonsense hotel for no-nonsense people.
My wife and I spent a couple of nights here over Thankgiving. I had read some reviews and was a little concerned by the content of some of them, so I reached out to the GM, Christine Wechter, prior to booking the reservation. She graciously answered my questions and provided information as to what renovations were ongoing and about others that are planned. When we arrived, we had been upgraded to a suite, a bottle of wine and a fruit basket was waiting for us, along with handwritten notes from both Christine and the staff. The location was perfect, we had our holiday meal at Ditka's, the bed was extremely comfortable, we never waited for an elevator, all staff were gracious and helpful---a very relaxing and rejuvenating couple of days. If you like modernism and sizzle, stay at the W. If you prefer character, history, and a place in which to be comfortable away from all of the noise and bustle of everyday life, give the Tremont a try. It is a great old hotel---and I have a feeling that this place is going to be spectacular once the renovations are complete. You simply won't find a better value in this part of the city.
The staff went out of their way to make us feel welcomed. From the warm greetings from the entire front desk ( who always asked us about our day in the city), to the competent valets & the personal email from the GM regarding a request. The Tremont is a hidden gem in the usually overpriced Magnificent Mile. A special thanks to Alex the bell hop, if you go by titles alone. If you need anything or have a question he is the man. If my business was in Chicago he would definitely be an employee of mine. Again thanks to all Tremont staff for another great time in the Windy city. PS the staff sang happy b-day to me upon check-in & left a signed card from several members of the staff. A little embarrassing at first, but an unbelievable high touch.