HORRIBLE HORRIBLE HORRIBLE. We were tenants here for over 4 years (2011 - 2015). When we first moved in, the staff and management was awesome! Super friendly and helpful. Apartments were well-maintained and property was always clean. Steadfast Management took over after we'd been there for a few years and everything went downhill fast. Let me explain: All the office staff quit (or were fired) within a month and the new management is HORRIBLE. The girl who started out working the mailroom somehow became manager by default and has no clue what she's doing - she just sits in her office and delegates everything to whoever the new assistant is that month (turnover rate is very high for obvious reasons). The staff is not well trained, makes CONSTANT mistakes, not to mention the "newsletters" they leave on your door are laughable - full of typos and run on sentences. The office isn't open when it's supposed to be - one time my husband went to pick up a package at 2pm and the door was locked. He looked in through the window and saw one of the staff eating lunch at her desk with her boyfriend who did not work there (and this was after a recent burglary at the offices where a whole file cabinet of client paperwork was stolen). He knocked until she got up and told him that she'd be done with her break in 30 minutes and to come back then. New tenants aren't being screened correctly either. We had a drug-dealer move in across the hall and we came home (on more than one occasion) to someone passed out on our landing. We had federal agents come to our door and ask where our neighbors were. We were woken up in middle of the night by fights in the hallway and saw blood on the stairwell the next morning. We called the police and reported it to the office the next day, but nothing was ever done. In fact, one of the former managers once told me they couldn't legally do anything unless someone was arrested so to "just keep calling the cops." The good tenants began to move out right and left and it wasn't long before we saw sign flippers on 1960 holding vacancy signs. Even so, our rent went up consistently. We finally were able to buy a house, and we filled out the Notice to Vacate form that's required 60 days in advance of moving out. We filled it out, complete with our new forwarding address, and turned it back in. On the last day of our lease, we stopped by the office and turned in our keys and remotes to the gate. We asked them if we owed anything or if there was any loose ends to tie up, and they assured us that our final water bill would be sent to our new address and that they would call us the following day after they did a final walk through and let us know if there would be any additional fees. We never received anything in the mail and we never got a phone call, so we assumed that our security deposit had covered whatever cleaning they needed to do in our unit (we were very clean tenants). That is until my husband got a call from a debt collection agency a few days before Christmas claiming that we owed Carrington almost $500 for cleaning, painting, and damages to our apartment. We called the apartment offices immediately and they insisted that they mailed a final account statement to us and since we didn't pay, they had turned us over to a debt collector. We informed them that we never received anything in the mail and when we asked why they didn't just call us and let us know what we owed, they told us that they "had a lot of tenants moving out and they couldn't call everyone." We requested an electronic copy of what they said they mailed to us and immediately realized their mistake - they had sent it to our old address (which was essentially, their address). When we pointed out their mistake, they claimed we had never left a forwarding address at the office (which means they obviously lost our paperwork) but finally offered to knock $40 off the bill. We're honest, hardworking people who value our reputation, and they almost ruined our credit because they couldn't do their job correctly. Live here at your own risk.
Just moved into these apartments two weeks ago. They are much better than our last apartment complex by far. At first we shied away because it was a bit out of our price range. Then about a week later Carina, from the leasing office called stating she could offer us a lower rate that was in our price range for the floor plan we wanted. We stopped by randomly late on a Saturday, and Carina was super helpful in answering all our questions and even showed us the model and the amenities. She continued to help with our short notice availability time for move in, and even stayed a little after the closing hours without being bothered by us. When I e-mailed her, she answered my questions right away (same day or next business day). When we moved in, our microwave did not work, so I created a work order on their website (very easy to use). The maintenance was a tad slow, but when I would call for an update the staff never seemed bothered by me, and would give me an update. The manager Kathy, (I believe that was her name) was also very helpful, polite and friendly with correcting the situation and explained our whole lease to use when we were signing. Since move in, and after our microwave was fixed, we haven't had any issues. Very satisfied so far.
Horrible current management. Been living here since they first opened in 2009 I was literally one of the first batch or residents and management was great until about 2 years Steadfast took over and man... Very bad management. They don't care about their residence. I had 2 sisters each in an apartment, my cousin, and a good friend of mine... they all moved out and I'm the only one left here trying to find a house to move to. But until then I have to deal with all the BS here. I complained about them to the district manager.. but nothing happened. (Still waiting for a reply after 3 months already)
Staff is deceptive. Apartments are sub-par. Looks nice on the outside but inside all the appliances have faults. None are energy efficient for example. Get ready for random inspections every other month, they come into your apartment whenever they want.