My fiance has lived here for 3 years and we had wanted to move in here together but in the last year it has become inhospitable. Although I should say two staff members, Chris and Gunther, do a great job with minimal resources but there's too many issues for them to handle alone. Some of the worst experiences we've had Cleanliness: The elevators and stairwells almost always smell of wet dog, there's regular 'accidents' with pets and they have gone unattended to for extended periods. Outside the building there is a persistent fly problem and in the stairwell they have to keep vermin traps . The Pool: The pool has been out of service for 5 months. We were originally told the new pool would open within 3 months. Since then the date has been pushed back several times, twice within 3 days of its then scheduled reopening. If they hit new most recent rescheduled date - it will have been closed for 6 months and the entire summer. Disgruntled community: The noise from the construction projects (which will continue to end of the year at least), minimal amenity access, trash problems and many other small things have made this place much worse to live and almost everyone you meet in the corridors or elevators is upset about the situation. Unfortunately, it seems the new management is more concerned about near term profits than its residents.
Over the past 12 months I've seen a rapid decline in the management and community at 2000 post. As residents we pay a high premium, yet when things go wrong (maintenance issues, lack of security, dirty/smelly common areas) management suddenly goes silent. Most notably have been my sub-par interactions with Hyes Woo, the resident manager. She is unresponsive to emails and refuses to follow up. During in-person meetings to address issues, she generally tries to run the conversation around in circles until you run out of time. It's unfortunate, given there are a few good people who still remain like Gunther and Chris. Over the past 12 months, I've experienced a severe decline in the community. To name a few items:. SECURITY - **Although we pay a premium for concierge services, the building took no action when my packages were stolen from our front entrance. I was told that the security cameras were somehow not recording, and would be installed "at some point". MAINTENANCE - **For 2 days my apartment was filled with an overwhelming chemical smell, so strong that I could not sleep at home. After numerous calls without answer, I finally got in touch with someone at the front desk who said they were fixing a bathtub below me and couldn't do anything about it. No advance notice, nothing. **Something as simple as fixing a leaking bathroom sink took a total of FOUR visits from staff to address. And each time, I was told "you're all set". However, my bathroom flooded and damaged several products and clothing. The building did nothing as a concession after I told them about the overwhelming error. Sadly, most repairs follow the same story nowadays. **The building installed "new" windows that leave the apartments scorching hot. Definitely not an upgrade. My window was installed with broken glass, which I reported this on the same day, and yet it's still been 2 months with nothing fixed. Broken glass in my apartment is clearly not urgent enough.
Expensive, but tough to beat the combo of amenities and location...still haven't been able to, actually. Great neighborhood, modern rooms/appliances, and gym, sauna, public grills, heated outdoor pool, and hot tub? Good times.