I have not yet seen the apartments here, but I would definitely consider moving in after my experience with the staff. I called to get a long list of questions answered and the staff was very knowledgable, helpful, and super nice! Quality customer service is definitely not an issue here.
I rented an apartment here after a deployment. I made the mistake of closing and signing a lease online because I had a friend who had an apartment here that was fairly nice. When I saw my apartment for the first time, it REEKED of smoke. The place hadn't even been re-painted. When I complained about this immediately the lady showing me the apartment said, "I don't smell anything". It smelled so horrible...I went on leave after that deployment back home to my parents, and the apartment complex "let me" rent a ozone machine that they said would take care of the smell. It did not. I ended up repainting scrubbing the ceilings and vacuuming the carpet. After that, not such a bad place. But they absolutely could not get anyone to rent it, and since I was a naive soldier re-deploying, I was the sucker that got that place.
This place is overpriced compared to other apartments in Manhattan. The majority of our neighbors were loud military guys who partied constantly and got in fights outside the apartment. They never did anything about the constant parties, but when we left our daughter's small play set on the grass by our patio, they got rude with us quickly. We had to renew our lease because the home we were planning on buying fell through, but we bought a house a few months later. They REFUSE to show our apartment to potential leasers unless there are no other Washington floor plans available. The first two months after we had moved out, the water bill was higher than it had been the entire time we lived there. The water company had no idea why, unless someone was in our apartment running the water. Of course, they probably steam cleaned the carpet and that could have had something to do with it, but for TWO whole months after we were gone? We had it taken out of our name and now they are demanding we pay them in 3 days. They are an awful company to rent from and are extremely shady. Kansas law states that they have to make a reasonable attempt to rent our apartment, which they are not doing AT ALL. What a pathetic place to waste money on.