Landlord Negligence? On or about 11:00am 08JAN2015 a water pipe above the garage of the home we rent froze and flooded the ceiling. Water traveled across the ceiling and leaked into the garage area, water soaking household goods stored there (games, pictures, tools, dry goods, books, electronics, etc.). We experienced a similar occurrence in DEC2013 which resulted in extensive damage to goods, ceiling collapse on a parked vehicle and loss of use of the garage for more than a month. The cause of the burst pipe in both cases was failure to close an already installed shutoff valve and drain the pipe to an outside faucet. After regional management inspected the damages, Sentinel properties offered a settlement of $100 for loss of use of the garage after the DEC2013 incident. They claimed that our renter's insurance would cover any other damages. We absorbed the loss. Repairs consisted of replacing the burst pipe. No insulation or plumber's heat tape were installed although recommended by myself and the plumbing contractor. At present, we have informed Island Park Apts. that we will be vacating the property on or before 31JAN2015. We have requested heaters and a storage pod to assist us in assessing the damage from the current incident and preventing further damage due to freezing of water soaked items. Today, 09JAN, we received two heaters (we drove and parked a vehicle in lieu of heaters overnight). We maintain the this second incident is an act of negligence. In addition to the previous incident we and one neighbor experienced in 2013, anecdotal evidence indicates that this has occurred repeatedly on our unit and the three adjoining units. This should have resulted in sufficient learning to take the necessary actions to avoid another incident. Local Island Park Apt. management is not authorized to take any remedial or compensatory actions. All responses must be approved by Sentinel Property management. We speculate that the property management will utilize our lease termination to avoid any compensatory or remedial steps, including our request for a storage pod to allow the movement and assessment of damaged items. We estimate that the cost to the landlord would be less than $1000 to remedy the current state. Compensation can be negotiated when the full scope of water damage is known. Because this is the result of negligence, we do not feel an insurance claim is appropriate.
Awful awful awful management!
very poor services . especially maintenance problems.if you go there and complain them they will take 4 to 5 day to fix this problem.i would not recommend this.
I lived here from 6/2006 to 6/2007. I loved my apt! It was very spacious, great closet space, and had the largest bathroom in an apt I've seen. The management was nice. Luckily, I didn't have many problems. Only once did I request management to come fix something and they responded quickly. I only moved from here because I left Memphis. Recently, I was considering moving back to Memphis and would definitely have moved back to Island Park.
I lived here from August 2011 to March 2012. I do not recommend this apartment complex for a variety of reasons, such as:
- Poor quality construction resulting in lots of noise above/below
- Multiple hit and runs in the "secure" parking lots
- Ant complaints from multiple residents
- Fraudulent move-out charges; if you do decide to live here, photograph everything before moving-in
I do, however, recommend South Bluffs or Craigslist for condos downtown. I never had issues with South Bluffs and I know lots of people who have had successful condo leases via Craigslist.