I would give this company a zero star if I could! I live in University city in a property owned by temple town. Our sink was leaking and after leaving 10-15 messages, over the course of 2 weeks and leaving messages online, they did not fix it. Finally I ended up calling and flipping out on the phone before they were able to come in. Other times, I saw the maintenance people in the halls and would flag them down to come in and fix the apartment. I recently put in a request about the hot water but like usual they have not gotten in touch with me. Its been 6 days! It recently snowed, it has been almost 72 hours since it snowed, they have not cleaned the sidewalk in front of the property or the stairs leading to the apartment. They deserved to be sued for this. I have to hold on to dear life while walking through this icy mess! NEVER RENT FROM THESE PEOPLE, most unprofessional company ever!
TempleTown Realty is a mismanaged, unprofessional company. No surprise that Eric Green, the Property manager of N Property Group worked at TempleTown realty. It's time for these "property management" companies to get out of the market because they are only screwing students that are here for an education. My friends who rented from this company had all horrible experiences. If you are looking for an off campus housing, DO NOT RENT from TEMPLETOWN. ENOUGH of these people stealing your money and doing things that are against the law. Go to SMALL COURTS FOR CHEAP AND SUE THEM FOR YOUR MONEY BACK! YOU HAVE RIGHTS TOO, DONT LISTEN TO THE LIES THEY TELL YOU.
Now that my security deposit is safely back in my bank account, it is my responsibility to join the other reviewers and implore any readers to NEVER rent from Templetown or Equinox Management. There is a reason for all of the 1 star reviews. We were without a working kitchen for nearly a month. The garbage disposal broke and caused a massive leak under the sink which resulted in an electrical short which rendered our dishwasher and all the power outlets in the kitchen unusable. Any water which found its way into the sink ended up in the cabinets and on the floor. For almost a MONTH, they would not even answer the phone although they were aware of the problem. I'm convinced they screened our calls because statistically it doesn't make sense to go that long unanswered. When every avenue of communication failed, we visited their office and demanded help. Even after that, the repairs took forever. On a separate occasion, we lost heat during the coldest week of the winter. On a third occasion, part of our ceiling caved in. It still hadn't been repaired completely when we moved out four months later. The only person who ever acted sincere towards us was the maintenance man himself. It was obvious to me that the issues we experienced were a result of the office's lack of communication and organization rather than the maintenance man's fault. He eventually stopped answering my calls, and I strongly suspect that he got fed up with them as well and probably quit. If you rent from Templetown, your experience will not be different. Do not fall for the fancy buildings. Do not let their pleasant attitudes at the apartment showing fool you into a subsequent year of misery. There is a reason for all of the one star reviews. I'm sure the only two star review they received was a mistake. I understand that stuff breaks, but there is a clear theme in these reviews: the tenant is a rent check and nothing more, so you're on your own when something goes wrong.
Made an appointment to tour an apartment and they FORGOT about it. Was left standing in the cold for quite some time until I finally told me that the apartments I had been promised a tour of had BEEN RENTED OUT! A simple email would have sufficed. It took a huge chunk out of my day, and my mother's day, and we both work and attend school. Extremely inconsiderate and unprofessional. Usually a rental company is on their best behavior when trying to get you to rent and if this them at their best I feel extremely sorry for anyone who has to deal with them at anything less.
One of the worst experiences I've ever had. Down right a pain in the ass to get anything fixed if they even come at all. Place was poorly maintained before our occupancy and may things went wrong. Took them 3 weeks to fix a roof leak that caused our appt to flood multiple times.