I didn't even get into my future apt! The office doesn't know who's doing what, they just stall, stall, stall and blame the future resident for THEIR mistakes, seriously! I would go in ask for Marcus, "oh Marcus isn't working your account, Ashley took over". Marcus was so unprofessional, too busy with his phone. Knowing i was their, he couldn't tell me Ashley took over, what a Wiesel. Ashley stated they were waiting for someone to override their mistake of pulling up the wrong person for a background criminal check, she continued to say she'll have an override by morning, just to shut me up, saying she would call me in the am, no phone calls at all, period! Then Marcus continued to blame me, saying I said my son was 17, which never happened, he just needs to not assume "all children" are under 17. Bad experience with the staff who says, oh you can take your deposit if you want. She may have been the manager as she had her own private office. What a bunch of unprofessionals! I believe, this happened for reason cuz if I had moved in and had to deal with these knuckleheads!
It's impossible to be able to come to a common medium with the office staff. The office staff will talk over you, will not listen to your standpoint or what you are trying to address to them. When you call the younger office staff from the beginning demeanor is defensive and is not willing to communicate to get anything resolved. They only want to be heard will not listen as you are trying to address something . When you walk in to take rent or pick up a package it take minutes for you to be greeted or get help. I have never met such unprofessional people that work in such a profession where good communication is key and it is a place of living should the living environment being comfortable and issues should be addressed the proper way .? The office headquarters should be contacted they way they are handling this facility and apartment complex. The property manager is beyond unprofessional, rude, not helpful, cares about the financial aspect of the apartments not the people who are paying to live there, cares less about building a relationship the people
Holy smokes, this is the worst place ever. Lets just say I am so excited to be OUT. So I live on the first floor and when the people on the third floor moved they didn't turn off the water properly. well long story short my apartment now has water on the floors, the water is coming out of the walls. both hallway closets amd where the washer amd dryer go. Do you think management is doing anything? NOPE!!!! Oh you will really love it here if you enjoy the fire alarms constantly going off in the middle of the night. Also make sure your car has an alarm or it will get stolen, broken into, or they might even take your license plate. Management dont care about their tenants, they need the old ones back!!!!!
This is the most WORST place I ever lived. Staff members are less than helpful including their new property manager. I will not recommend this place to anyone.Staff members are rude and irresponsible. They don't answer the phone, if you leave a voice mail, they don't even show the courtesy of returning the call. Front desk staff members, especially their new property manager are less than helpful. If you are staying here, always check your account because they will try to rip you off. If you have a service issue, you have to contact them at least 10 times to fix it. The property manager is not in the office and other staffs do not know their jobs. I don't know why they hired these irresponsible people. The property manager Debbie is the WORST. Why did they hired such as a irresponsible person. She is good for nothing. Hopefully she will not last very long. The manager team needs to be changed before the property goes down the drain.
Wouldn't recommend living here, at first it was good then towards the end of our stay it was horrible the other girls that used to run this place were very unprofessional we rented a washer and dryer they gave us one that was broken called maintenance to get it fixed took them 2 days to get over to our apartment even though i told the girls in the office there was water shooting out the washer then she finally got someone over to our apartment. Towards the end of our lease they told us it wasn't up till November when i looked at our lease papers it was up in July they tired to charge us for the month then i find out on my credit report they put that we owed them money when we didn't our balance was zero when we left went over to talk to the new people that are running the complex they printed out my history they put on there that we owed them for the application fee which i know we didnt because i made two money orders then for the month of June they said we didnt pay rent when we did because i dropped off the money order to them then i get a call about rent that was due i told them you have it basically they lost our rent money then out of know where it magically appeared but was still charged for that month my question is what did they do with the application money and rent money NEVER NEVER coming back to this place make sure to save all your receipts as well!