I am not a tenant at this property. I am an applicant who was approved, but HAVE NOT signed a lease. This complex is managed by MAA. PROBLEM: I paid $200 less than 48 hours ago to 'hold' an apartment. I found another apartment owned by the same management company as the apartment on 'hold'. I called to cancel the first apartment so that I could lease at the second complex. They will not refund any of the money or transfer it to the new application. This is the letter I sent to MAA property management company after being deceived by their 'HOLD' policy. To Whom It May Concern: Hello.. I recently applied and was approved for your property at Colonial Grand at Hebron in Carrollton, TX (Apt ****). I paid $200 to hold the apartment. LESS THAN 48 HOURS LATER, I visited another one of YOUR properties, Colonial Reserve at Frisco Bridges in Frisco, TX and LOVED the property. When I called to cancel my hold at Colonial Grand at Hebron, I was told I could not transfer or have any monies refunded. Its amazing how Shelly (Leasing Agent) forgot to mention that it was NON REFUNDABLE BEFORE I PAID. Unbelievable. THIS IS STILL ONE OF YOUR PROPERTIES! I honestly cannot believe you do this to potential tenants! People who still want to lease with you! I was prepared to complete the process on-site and this has really disappointed me. It makes me question what other unfair practices your company might have. It's bad enough that I will have to endure another credit check to lease with THE SAME MANAGEMENT COMPANY. If anything can be done, I would certainly appreciate it and would love to lease at your community. I will be posting this exact message on all apartment review blogs/websites, including the outcome, FAVORABLE OR UNFAVORABLE. I sincerely hope you make this right. Thank you in advance!
I have only great things to say about Colonnial Grand. Place is clean, quiet, great service, great website. Quietness and privacy is what I loved the most.
Excellent property! Clean, quiet and peacefull... The management is awesome, the pool, the green areas and the gym are in good conditions.