Terrible Customer Service on moving day !!!!! I'm writing this review from a mover's perspective. Showed up the day of to move a family friend into her new apartment. She was instructed to get a permit for the moving truck "which apparently we didn't need anyway, "costs $50 bucks"" so we could have convenient access "which we still didn't get". We showed up the day of the move and they had not saved us a spot like they had said they would, so we had to park pretty far away from the nearest door and was told that was the only route we could take... Which was not what we were told... Management got snarly/ nasty with us when we asked why we hadn't had a spot reserved for the moving truck. The manager answered because they didn't have room for our truck and we would be blocking the entrance door which wasn't true. The truck that was parked in our spot was a company working on the building and they did not have a city permit " Like we did and paid for" and yet they got PRIORITY. Bullshit. We asked if we could just walk through the entrance since it was a lot closer and had much bigger doors to carry furniture and etc. through. The taller African American manager named Samuel, said we could not do so unless we wanted to pay for a broken glass if we broke anything..... WHY TELL a Customer this when she has professional mover!???!?!... and also told us that we couldn't use the closest front door because a stranger could follow us in which would be near impossible because their office has giant glass windows/walls that they can see anybody coming to the front door with ease....So we parked our moving truck further away then it should be, it took us twice as long to move everything in and the weird hallway they had us enter through had the food delivery plastic things dangling from the entrance in each hallway and it was very difficult to move stuff through and it did indeed slow down the moving process, thus costing our family friend more time and money than she had intended. Overall, I've moved people/customers into hundreds of apartment buildings over the years and this way by far the most INCONVENIENT AND UNPROFESSIONAL service I've ever experienced. The building itself looked nice but moving in to the building was an absolute nightmare. If you can go to any other apartment complex in Lower town over this place. Terrible customer Service
Awesome place to live. The amenities are great, the staff is professional, and the rooms are spacious. Just resigned for my second year and have had no problems to date. The prices are incredibly reasonable compared to surrounding areas. One thing to note is that it is a younger community. (Majority of community seems to be between 22-30).
The exercise room only has 3-4 machines, half of which don't work anymore. The AC units commonly leak large amounts of water into the carpets and create mold. Leasing agents and maintenance personal have been in my apartment every month with or without notice. The dates of construction projects to my unit were non negotiable - I had to take everything out of my closets, cupboards, and move all furniture twice during my year long lease. The first time was the week before christmas, the second I was caring for my elderly grandmother and there was sawdust and personel everywhere, and loud sawing sounds for hours. Someone in the leasing office made it very difficult for my hired moving men to move my belongings up to my unit in the allotted time I had them for. The windows have no screens on them and open up very wide, so curious pets and children can fall right out of the building which is very tall. You have to pay for access to the parking garage and do not get a designated spot. You have to drive around until you find something, and there is no option to ever have a guest visit you unless they want to pay $10-15 to park because there is no guest parking. I've been renting for over ten years and I've never been so constantly pestered, inconvenienced, and had my health threatened by sawdust, glue, and mold in the bathrooms and living room carpeting. Moving furniture in was a logistical nightmare as there is no place to park and they restrict your access to the building and elevator when you move in. I would never, ever move here again.
Been here a year and a half and they have been renovating the entire time. I am sick of hearing hammering and drilling, the door is not well sound proofed. And they raised rent $70 after my first year. Also, the heater/AC fan is obnoxiously loud, it wakes me up in the middle of the night if I don't let it constantly run. Don't expect to get a parking spot in the middle of a work day either. I wouldn't call this a luxury apartment. Good views though.
I lived there Feb 2008.Good and secured one with access cards to entry and can roam around entire Downtown through skyway.