Feb 04, 2016
Cons: 1. No online rent pay. YOU MUST go to the office on Lincoln Ave with either a check or cash to pay your rent. They also do not accept credit cards, even though they have a card reader. 2. In unit washer and dryer is $2.00 minimum, payable only by using the laundry cards that are given to you when you move in. Laundry cards cost $5, have a max of $50 that can be loaded on, and YOU MUST go to the office on Lincoln Ave to add value to your laundry card. 3. CAP lost our deposit when we moved in, claimed to never have had it (even though it was paid in person) and provide any paper work until week of move in. 4. Fire alarms don't work properly and are frequently going off when cooking (they are placed so closely to the oven, it's insane) and even randomly going off. Yet, we were recently fined for not having working fire alarms in place. 5. CAP maintenance workers communicate by notes left on one of your doors. There is no email sent to you letting you know someone will be in your apartment, just a pink slip written by someone whose first language is not English, creating some difficulty in comprehending what is happening within our unit. 6. Customer service is just awful. I would love nothing more than to never have to deal with any of the people working for this company ever again. 7. CAP keeps inconvenient office hours for anyone working a day job. Trying to think of something positive to add just so it doesn't seem so bad, but we can't. Do not rent with CAP. Our most recent issue was a three day excursion of maintenance men coming in and out of our apartment to fix minor things (loose towel rack in bathroom), things that do not take three days of attention. I'm not comfortable with strangers entering my apartment that frequently when no one is home.
Mar 05, 2016
Do not rent from these people. They didn't maintain my property near Armitage and there were rats in my walls. I lived there for over a year and would've continued to live there had they been responsible landlords. I was on the second floor! If you do rent, you're probably a college student who doesn't know any better. Good luck!
Jun 02, 2015
I had a horrible experience with Chicago Apartment Place, Inc. It started off with a very dishonest showing of the place in which they mentioned none of the many negative aspects of the apartment, including water leaking from the ceiling, water outages, and insufferable levels of outside noise. Upon moving in, it was evident that the apartment had not been cleaned and it took us two months to get any blinds for our windows. Every time I called about an issue, the customer service associates were incredibly rude and difficult to deal with. I do recommend signing a lease through this company as they have made a year long lease as miserable as possible.
Jun 02, 2015
Arrived to a dirty apartment, repairs took almost two months, regularly ran out of hot water, laundry room disgusting and often out of order, rats, unresponsive staff, scheduled over a dozen tours of our apartment at end of lease, tried to charge us $150 cleaning fee, BS laundry system, place outdated and overpriced for value
Dec 12, 2014
If you are looking for an apartment in Chicago, I would recommend looking at a different management company because this place is the worst. I have lived in the city for four years and this is the worst management company I have rented from thus far. Unless you absolutely love an apartment Chicago Apartment Place owns, I would recommend a different management company. My roommates made an order repair in September as soon as we moved in, asking CAP to repair little things around the apartment that were broken before we moved in. It is now December and they have still not fixed ANYTHING we have requested to be fixed. When asking their employees why it is taking so long, we received a snappy rude comment back, stating it will be fixed "shortly". I am still sitting here, 3 months later, waiting for my initial order repairs to be completed. The laundry payment system is a load of BS also. You have to hike all the way to their offices in order to put money on your laundry card. Did I also mention that you have to pay your rent with one check, in person? Living with 4 other roommates, it was very complicated and inconvenient to get all the rent money on one check, dropped off at their office on-time.