In a few words, extremely unprofessional. While I was searching for an apartment, very friendly: "You can call me anytime about anything for the apartment." As soon as I decided upon an apartment (rather had to settle because it was nearing the end of the month), they changed face. They wanted the first month's rent, security deposit and the one month broker fee upfront. Are you crazy? I am not giving you $5,000 with nothing to show for it, who in their right mind would? I told them I will only give security deposit and the rest when I get the lease and keys to the house. They said fine, we will call you when we have the lease. I get a call saying the lease is ready. I go get the lease, and see that it wasn't even signed by the management. I asked why it wasn't signed by management, their response: "Look, you have to sign the document and give the first month's rent and our fee right now, or you will not get it". What could I do? I hate getting bullied, but I needed the apartment. So I signed the lease and gave them the rest of the money. I got the key 3 days late because apparently the management was "painting and fixing the bathroom" - none of which was done when I got my keys and moved in. I've been living in Astoria for almost my entire life, I only happened to walk into their realty because I wanted an apartment in their specific area. If this is how they conduct business, no thanks. They don't have a good relationship with the renters.
They did not waste my time by showing me places that did not fit the description I gave them, usually real estate agents will show you everything they have available even places that people have left deposits. I had dealt with 20 other agents before I went to them and within a week I had sign the lease for more my beautiful apartment. A week ago they also found an ideal apartment for two ladies that I know. They are serious and they know the market very well. Highly recommended.
Have worked with several other realtors in the NYC area, but this team is exceptional. They know their business and they work with integrity. I would not hesitate to work with them for any real estate sales or purchases.