I am a resident here and this is the worst apartment complex! DO NOT MOVE HERE!!!! I have had rats in my house since I moved in here. I didn't have hot water for about 10 months. The staff is so rude! WORK NEVER GETS DONE!!! When I moved in, Leanna sold me a house that was not for sale!! I SIGNED A LEASE ON A HOUSE THAT WASN'T FOR SALE!!!! It took three weeks to get a mailbox key! My toilet was broken when I moved in. My front door wouldn't stay shut unless it was locked! We get harassed here by the office! I pay a lot of money for my dog to live here and take care of him and got a lease violation for letting him out on the porch during the cool days!!! I wanted to leave this stupid house for months but it costs an arm and a leg to leave. not to mention, I didn't have smoke detectors until after ten months and after my house almost caught on fire.
1. This apartment complex is a DISGRACE !! I've had not only a termite infestation , but also a roach and rat infestation. 1 out of the 3 infestations got handled immediately ONLY because the former leasing agent was passionate about her job before she left after getting cursed out several times because of another leasing agents dirty work. For both the Rat and Roach infestation NOTHING was handled, not to mention the apt. complex FORCES you to pay a extra few dollars a month on your bill for " pest control. " I have NEVER seen pest control come inside my unit, until you literally have to cause a FIT in the office for them to send them out a week later. 2. I have about 6 work orders in the system , its been about a year almost and NEITHER have those work orders been fixed. 3. The agents are VERY dishonest and the only thing they are good at is manipulating people into signing a lease. Every time you call them .. they act clueless and say " Whats your name , apt. number , and cell number .. ill give you a call back " THEY NEVER DO !! 4. when i moved in the apt. complex had security cameras at the door and a on site police officer , less than a year later BOTH security measures are GONE. & the entrance gates are always broken I seriously can go on for DAYS about how despicable these apartments are , but just these 4 FACTS should be enough to make you never want to put yourself into the predicament that I am in. They ONLY thing I can say good about the apt. complex is that I have NEVER experienced a break in. & my neighbors are a pleasure to live by. MAYBE ... just MAYBE if they had a better staff in the front office the apartments would run WAY smoother .. the units are nice and affordable.
Worst place ever. Dont move there. Is dirty, people that work there are not nice people, car accidents indise the complex, people shooting at night time, Criminals live there. I dont recomend this complex to anyone! If I could put less than a star for this I would! horrible..
There Are 2 Sides Of This Apartment. My Side Where The Office is Located is Super Quite I Haven't Had One Problem. Only Problem is Parking At Night. Every Blue Moon I'll Get A Spot By My Apt. Which is Expected! Can Say The Office Takes Their Time. Maintenance Came The Next Day. My Apt. Has Been Bug Free So Far.If Your Car Sits Low Be Aware! No Complaints On My Side Of The Complex. The 2&3 Bedroom Side: Formerly "Autumn Lakes" Where Do I Start. Went Over To Go Do Laundry Since I Purchased A Laundry Load Money Card. (My Side Takes Quarters) 1st Laundry Mat- Disgusting! All The Windows Were Broken into , Machines Look Liked Mud, Water All Over The Floor. NEVER AGAIN. 2nd Laundry Room: It Was Straight. Only 2 Working Machines Along With The Non Existent Window. They Combined These 2 Apartment Complexes into 1 Which Now Both Sides Are Considered Rock Creek. Probably Shouldn't Have Done That Because That's Probably Why The Reviews Are Low. The 1Bd Side is Nice & Quite. Can't Speak For The "Autumn Lakes" Side . But I Can Tell These Reviews Are Based On That Side With The Community Center. BTW I ALWAYS Have HOT Water . I Leave Home With Hot Water & Come Home To Hot Water!
I am currently a resident at Rock Creek and this place is horrible. This was our choice for our first apartment because our friend had not run into any problems and it was extremely low pricing. It was something we could afford and there were great security measures for the area. A security guard patrolled the lot starting at 10:00 pm and you were not allowed to 'hang out' in the parking lot after that. Fast forward to today, not even a full year later. Our problems with this place seem never ending. Those security measures i mentioned earlier? Its as if they never existed. They even took out the cameras they had at the entrance gates. I had my a/c unit stop working in the summer and legally they had to fix it that day because of the temperatures. They refused to fix it until I called a maintenance person that I just so happened to have his cell number at 11 o'clock at night. (I had told them about the problem at 10 o'clock in the morning as soon as the office opened.) This morning I woke up to water pouring through the fan in my bathroom ceiling (i live on the first floor). They won't accept packages for you in the office, so ups and usps have to leave it at your door. You aren't allowed to put in a maintenance request in person, you have to place it online. (Internet is not included in the rent.) Although you HAVE to pay for cable. They will not let you sign the lease unless you sign saying you will pay for the mandatory basic cable provided by them. I could go on and on and on. Bottom line, NEVER rent from here. They will screw you over in more ways than you can think possible. You are solely a number to the management. Not a person. Go rent somewhere else.