This apartment was in an awesome and convenient area of town, but the management was terrible. I knew that something was wrong after the 3rd or 4th change in management. Maintenance requests took forever to be completed and there was rarely anyone in the office to take care of needs. You couldn't reach them; you could leave a message but there was no guarantee that they will get back to you. In the middle of resolving one issue, management changed and it was all back to square one. 512 Realty is the worst and Roscoe isn't much better. Maybe it was just the shitty apartment complex that they didn't care about.
I wouldn’t have hesitated to give Hillside Place Apartments a one-star rating except for the following two reasons: The rent is decent for how close you are to downtown, and pit bulls are allowed. When it comes to the condition of the apartments and the manner in which they’re managed, though, Hillside Place—yet another 512 Realty-owned property—is easily the worst apartment complex I’ve ever lived in. For the first month of our lease, we had to deal with a cockroach infestation that was apparently caused by the previous tenants leaving a plate of food underneath the refrigerator. We were assured prior to signing our lease that the refrigerator and range had been pulled out so the maid service could thoroughly clean the kitchen area, but I think it’s fair to assume either that the maid service gave our apartment only a cursory dusting, or that the apartment wasn’t cleaned at all. The cupboards in the kitchen were soiled with roach feces, and we noticed several dead and dying cockroaches in more than one of the cabinets above the range and also in the cabinet beneath the display shelf in the living room. Needless to say, we were unable to unpack our boxes for the first month of the lease, which is how long it took to get rid of the infestation. Imagine killing roaches and eating out for an entire month! My girlfriend saved the receipts for our meals, but the apartment manager claimed that they couldn’t reimburse us. The apartment buildings themselves are in poor condition. You can see stair-step cracks in the exterior of at least one of the buildings, and the siding is damaged as well. Parts of the walls and ceiling in our apartment became soaked every time it rained for more than ten minutes, and a good-sized pool of water (if that’s ambiguous, it was enough water that to mop it up required at least three large towels) formed in our living room on several different occasions because of a leak in one of the baseboards. When we first reported the issue, the maintenance man informed us that the exterior of the building was damaged, but no one ever came out to make repairs. By the time we moved out, the walls were cracked, stained, and molded from being repeatedly soaked. Toward the end of my lease, the apartment manager was replaced. The new guy, Chris, seemed never to be in the office. I must have checked at least 10 times over a period of six or so weeks, and I never saw him once. It didn’t matter what time of the day I checked; the office was always dark and no one ever answered the phone—I still don’t know what the guy looks or sounds like. During this time, the sink in my bathroom leaked for over a week before anyone responded to my maintenance request. I had to email someone at the main 512 Realty office multiple times before the order finally trickled down to the maintenance man. Once, about a week before my lease ended, I came home and was shocked to find my door wide open. Suspecting theft, I called emergency maintenance and no one answered the phone. I didn’t even get a voicemail. To add insult to injury, instead of getting any of my security deposit back after moving out, I had to pay for “wall/paint damage.” There was a stripe of an oil stain in the living room and bedroom that I caused and was prepared to pay for, but the amount that they charged me was way above my expectations. When I pointed out that the oil stains were very minor compared to the extensive water damage that was caused by their neglect, they still refused to negotiate with me. This apartment complex is a sinking ship and the management is using their tenants’ security deposits to bail the water from it. Don’t move here.
The service was always amazing but as soon as it got bought out by Roscoe Properties the service went downhill. Literally every time I try and go into the office to talk to someone they are closed, even during business hours. I tried to pick up a package out of the office but have yet to be able to because the office door just has a piece of paper taped to it saying that the office hours are only 3 days out of the week and for a four hour time frame...
The place is nicely located and was well kept until recently. However it appears that these apartments have fallen under the management of dishonest and greedy people. They are currently causing me troubles. I have complied with all of their rules and expectations by keeping my home well maintained until my departure but they decided that they would keep my security deposit anyway and they are now asking me for more money. They claim I did damages to their property that are complete fantasies. They are accusing me of having damaged the walls with screws and nails while I have never ever used both. They say I let "body oils stains" on the bedroom wall like if had no headboard which is a total invention given that I had a massive headboard during all my stay. They also told me that I left them a dirty dishwasher... I lived on my own: I have never ever used their dishwasher. Not even once. Eventually, they even charged me 50 bucks for "trash hauling" because I purposely let a bundle of 5 new cleaning tools (such as a pack of swipes and an unused mopped etc.) with a note saying that it "may be useful for them or the next tenant". I asked for the pictures of these so-called damages they are charging me for but I got no response. I will not deny the very good work made by Rick and Cody - the previous manager - that were both very responsive and convenient but now the place seems to be under a different kind of management.
I've lived at Hillside Place for a year now and just renewed my lease for another 12 more months. I LOVE living here for several reasons. First of all, the price. I live about 5 min from dt without the dt pricing. (I have literally timed myself driving to work and it took me 6 min from the time I left the front door to parking in my garage dt). I live in their "loft" model, which is quite the unique floor plan. I have floor to ceiling windows that take up the whole front-side of the apt. This is the best feature of the apartment and makes it look very modern and sleek, letting in a lot of light and making for a great ambience. Hardwood floors and granite countertops (the whole property was renovated). If one of these opens up you'd be lucky to snag it up. Secondly, their pet policy. They have no breed, age or weight restrictions. I own a pitbull and was having a really, really tough time finding a decent place to live and keep my dog. Now, before this scares you off let me say that I have never had a problem with my dog or anyone else's here. From what I've noticed, there's a lot of young professionals and couples here. I'm in the communications field myself. A lot of us do own large dogs and I've seen plenty of pitbulls/mixes around but everyone is really careful with their dogs keeping them on leash, which is the rule and law anyway. All appliances in my apt have worked just fine from day 1. The only time I did have to call maintenance was my fault because my dog tore down one of the blinds. But they were prompt and took care of that pretty quick. The staff (Cody) is awesome. Very friendly and helpful. Only thing I wish was that we had washers/dryers in our units and a gym. But the community laundry room isn't bad. In the year I've lived here I really only had to wait once for someone to finish up their laundry before I could do mine. We're located off East Riverside drive, which is an up and coming neigborhood. A lot of gentrification going on. Some of the well-known music venues like Emo's and Antone's have relocated here. All in all a great experience here and a great value.