DO NOT MOVE HERE! I would give this place less than one star if possible because of the rude staff and condition of the units. I have had plenty of problems with the new staff in the leasing office. I could give vivid descriptions of each person that wouldn't be too flattering, but I'll restrain myself. Once I was walking my dog at 8 am and she peed, then I hear someone yelling at me from behind. The maintenance guy was yelling at me to pick up my dogs urine. He didn't believe me that it was urine until I had him walk over to the spot that we were standing. More recently (two days ago) I was towed from the parking garage that I pay $180/mo to park in. I came home after work one night and someone had parked in my parking stall, so I decided to park in a stall that I hadn't ever seen anybody parked in (and have still yet to see a car parked in it since). I went to go to my car for work the next day and it was gone. When I asked the lady in the office about it and demanded that they cover the fee all she said was "What you did wasn't right. You can't park in a stall that isn't your own. You should have had that person's car towed and paid to park in the downstairs lot for a night." But nowhere on the lease where I signed for the parking stall does it instruct you to do anything of the sort-- so I'm stuck with a $205 bill. Besides from the insanely rude people in the leasing office I would say that the quality of the apartments is mediocre. The baseboards stick out, basically trying to get the attention of your toes so that you can be the one to rip them off the wall, all of the appliances decide to have monthly breakdowns, and closet doors are constantly falling from their hinges. Not exactly what I would describe as "Luxury". I am entirely over the snooty office workers that laugh at your misfortune, and send you 30 notifications when you have $0.75 due on your balance, and crappy condition of the apartments. But, hey; if this is what you're about then you should def live here.
There is truly no apartment establishment in Portland that is worse than Mint Urban. Not only are the staff disrespectful and lazy, but they actively ignore their responsibilities to their tenants. Maintenance requests are not entered time and time again, even when submitted in person. On perhaps the fifth or sixth time that you request it, they will enter it, but only after you refuse to leave the office until you watch them type it in. Then you can wait several weeks until it might be addressed. We were promised a new heating/cooling unit when we moved in, and not only did we have an ancient one that was original to the building, but we were without heat for several months during winter when it broke. We had to threaten a lawsuit before it was addressed. Perhaps if you don't mind embracing your inner mafia techniques you will have more success as a tenant at Mint Urban. The general condition of the building is maintained only on the most superficial level. The apartments are all dingy, with baseboards splintering, showers toggling between boiling and freezing, doors not shutting fully, and appliances inching along on their last gasping breath of life. This would be unacceptable at any place you're paying for, but especially one claiming to be "luxury" and charging what they do. The extra facilities that they so proudly tout are of equally appalling quality. Their washing machines never work, regularly filling up with dog hair, and when they fail to run, you don't get your money refunded. While recently renovated, the gym is frequently closed for no apparent reason, and the machines stay out of order for weeks at a time. Even simple things like having a buzzer system to let in guests doesn't exist. In short, Mint Urban is a horrendous place. I wouldn't recommend it for anyone, not even to my enemies. The location is absolutely fantastic though, so I hope the complex gets redeveloped from the ground up into something worthwhile. To all those who still live there, do yourself a favor and move out. For those considering it, avoid this place like a rabid, plague infested zombie that has a personal vendetta for you. To top it all off, they'll share your personal information with hundreds of people and fail to apologize for over a week after they accidentally sent out porn to all the residents. Yep. That really happened.
Abysmal. Great waterfront location!! The staff is well meaning but the owner/management company could not care less about its tenants. Messes: dog (aka mud) parks; the wet, dark dungeon they call a parking garage; missing outdoor security lights; trash area (understatement); substandard appliances, paint, and wiring in units; and more. Prospective renters: heed the warnings.
Hideously ugly cookie-cutter construction in an important corner of River Place. I'm a pro-development person generally, but this is the worst use of prime space I can imagine. They'll just need to be torn down in a couple of decades, and it can't happen soon enough.
The upshot to living at Riverplace is the location. For us it was centrally located with good access to both sides of the Willamette River and it was very convenient to get to the aerial tram for work at OHSU. Additionally, they allow pets, which was a big reason we lived there. Other than location and pet-friendliness there are not many positives to speak of. Specific concerns include poor interactions with staff. I found them to be patronizing and poorly responsive to concerns/requests. They hardly ever seemed to be in a hurry to help and never offered to go the extra mile. I did not feel like a valued customer. Additional concerns include inconvenient entries made by staff and maintenance to examine our townhome with minimal notice given. This was a significant inconvenience because we were frequently pressed to make last minute accomodations for our dog, which we paid for out-of-pocket. Finally, noise carries through the townhomes in a terrible way even with windows closed, fans and wall AC unit running. There was signficant noise pollution from construction, other residents, and surrounding traffic pretty much year-round. With so many new places to live just a mile or so south at the South Waterfront area, I would caution future renters against Riverplace and strongly consider nearby alternatives.