There is truly no apartment establishment in Portland that is worse than Mint Urban. Not only are the staff disrespectful and lazy, but they actively ignore their responsibilities to their tenants. Maintenance requests are not entered time and time again, even when submitted in person. On perhaps the fifth or sixth time that you request it, they will enter it, but only after you refuse to leave the office until you watch them type it in. Then you can wait several weeks until it might be addressed. We were promised a new heating/cooling unit when we moved in, and not only did we have an ancient one that was original to the building, but we were without heat for several months during winter when it broke. We had to threaten a lawsuit before it was addressed. Perhaps if you don't mind embracing your inner mafia techniques you will have more success as a tenant at Mint Urban. The general condition of the building is maintained only on the most superficial level. The apartments are all dingy, with baseboards splintering, showers toggling between boiling and freezing, doors not shutting fully, and appliances inching along on their last gasping breath of life. This would be unacceptable at any place you're paying for, but especially one claiming to be "luxury" and charging what they do. The extra facilities that they so proudly tout are of equally appalling quality. Their washing machines never work, regularly filling up with dog hair, and when they fail to run, you don't get your money refunded. While recently renovated, the gym is frequently closed for no apparent reason, and the machines stay out of order for weeks at a time. Even simple things like having a buzzer system to let in guests doesn't exist. In short, Mint Urban is a horrendous place. I wouldn't recommend it for anyone, not even to my enemies. The location is absolutely fantastic though, so I hope the complex gets redeveloped from the ground up into something worthwhile. To all those who still live there, do yourself a favor and move out. For those considering it, avoid this place like a rabid, plague infested zombie that has a personal vendetta for you.
Abysmal. Great waterfront location!! The staff is well meaning but the owner/management company could not care less about its tenants. Messes: dog (aka mud) parks; the wet, dark dungeon they call a parking garage; missing outdoor security lights; trash area (understatement); substandard appliances, paint, and wiring in units; and more. Prospective renters: heed the warnings.
Hideously ugly cookie-cutter construction in an important corner of River Place. I'm a pro-development person generally, but this is the worst use of prime space I can imagine. They'll just need to be torn down in a couple of decades, and it can't happen soon enough.
The upshot to living at Riverplace is the location. For us it was centrally located with good access to both sides of the Willamette River and it was very convenient to get to the aerial tram for work at OHSU. Additionally, they allow pets, which was a big reason we lived there. Other than location and pet-friendliness there are not many positives to speak of. Specific concerns include poor interactions with staff. I found them to be patronizing and poorly responsive to concerns/requests. They hardly ever seemed to be in a hurry to help and never offered to go the extra mile. I did not feel like a valued customer. Additional concerns include inconvenient entries made by staff and maintenance to examine our townhome with minimal notice given. This was a significant inconvenience because we were frequently pressed to make last minute accomodations for our dog, which we paid for out-of-pocket. Finally, noise carries through the townhomes in a terrible way even with windows closed, fans and wall AC unit running. There was signficant noise pollution from construction, other residents, and surrounding traffic pretty much year-round. With so many new places to live just a mile or so south at the South Waterfront area, I would caution future renters against Riverplace and strongly consider nearby alternatives.
The management really SUCKS! They should pay attention to any problems like water leaks but they always don't! The rent is unexpected high but not worth it!!!