I recently had need of maintenance on a Sunday morning. At 8:00 a.m. I called the number given for after hours service and got to talk to a 'real' person. Twenty minutes later Juan Quezada knocked on my door. Juan was a calm influence in a tense situation. Within minutes he had solved the problem, took the failed part with him and assured us we would receive prompt service when the new part arrived. Two days later Juan knocked on our door again, installed the new item and was on his way. Management you should give Juan a raise. This man is an employee you need to keep happy in your organization. He makes you look good! I could not be more pleased with the service I received.
The management has responded well after the initial misunderstanding and have called me and agreed to replace the blinds. Thanks to the management for taking up the issue :) "I recently moved to a 1 Bed /Bath apartment at commons at verandas. I was out on an international travel
This is pretty bad coming from a business standpoint. The past three days I've been at the pool and noticed how dirty it is. Tons of dirty scattered throughout the bottom of the pool, and leaves and whatnot sitting on the bottom half of the water. I decided to send the office an email and make them aware that the pool has been dirty the past few days. Heres how in ensued. Keep in mind this is as I'm laying at the main pool. "Good afternoon, "We apologize for your un pleasant experience. We just did a sweep of both pools and could not find anything. Can you be more specific on what your referring to that is not clean?" Lets see here. Their claiming they sent someone out to check on the pool even though I've been sitting here the entire time, and not one person from the staff has come out. Poor business practice point #1. Lying to your tenants. After I made them aware of this they did send one of their new staff members out. To them, dirty and other debris doesn't count as dirty. Make no mistake about it its disgusting. Go take a look for yourself.
Recently Seperated from my Fiance and I needed to find an Apartment in the Beaverton/Hillsboro Area and Did some online Looking, I found Commons @ Verandas and Really enjoyed the reviews I read and enjoyed their facilities along with the Luxury type feel of what I was after, I sent in my application Via Online Payed the App fee and a way they went. I was Contacted By one of their Leasing agents CJ and she was more than helpful! She did everything over email with me because I work too damn much to physically walk in and apply in person, I faxed or emailed over all the necessary documents they needed and CJ made it the easiest most no Back and forth experience I've been in thus far for Apartment Applying! I recommend anyone who is also looking for an apartment in the Washington Co. area go see The Friendly helpful staff at Commons at Verandas! CJ was amazing!!!!!!! Thanks Guys you guys are Rockstars in my eyes :) -Andy S.
Moving in was tough - the screening department, which is separate from the staff at the complex itself - were basically incompetent. Make sure you ask a LOT of questions and be willing to do a lot of footwork yourself if there are any speed bumps, they barely communicated with me at all. I ended up having to do most of the screening process myself! You'll be paying a $10 fee for garbage, but you just have to hope you're near the compactor, otherwise expect a long and arduous walk. The little dumpster sites near the buildings aren't actually used for disposal, I don't know if they ever were. Ask about this when you do the initial viewing cause they leave that part out if you don't ask, I guess. It's $50 for each key card to the gym, although it costs nothing to program them, regardless of how many tenants there are. I've seen one complex that does this as well, and one that doesn't, so it's a choice on the part of the company. No big deal if you live on your own or if you're the only one of your roommates who would use the gym. $30 for water is not bad for a full house - the water heaters are very small, so plan your laundry, dishwashing, and showering accordingly. Water pressure is good though. A lot of people don't like the staff it seems but my experience with them was fine overall. They were just as confused about the screening process as I was it seems like, although they did argue with me a couple of times instead of taking my advice, until I forced the issue and proved I was correct. You have to really lay it out clearly and go the extra mile there in cases like that. The grounds themselves are gorgeous, the apartments are really nice, the carpet is great for being barefoot - a lot of apartment carpet is that super short pile budget carpet - and the closets have lots of space. If you walk or use transit you'll need to do some planning, the two closest grocery stores are about a 20 minute walk, and the 48 and 47 buses are hourly most of the day. Close to two parks, so if you're an out-doorsy type you'll like that. Walls are plain white standard apartment walls, if you want to not go insane (white walls are clinically proven heighten stress responses) then feel free to paint but the lease states not specific fee against it on moving out, just 'as billed', which means they use a contractor so expect it to be a hefty fee. That's a matter of taste and resources, and common to the mid-range apartment communities. That it's on the lease is tacit approval to paint, though, and a lot of places outright forbid painting the walls. So it's a net plus if white walls drive you crazy. All in all not a terrible move in experience, though it was crunched into a day due to the screening process that dragged on for two weeks. I'm happy to be moved in now, and we're fortunate to be in a building near the trash receptacle. Should be a good year.